Experienced Full Stack Customer Service Representative – Work From Home

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals working from home. As a key member of our customer service team, you will be the voice of blithequark, providing top-notch support to our customers and helping them stay connected to what matters most.

About blithequark

blithequark is a global leader in communications and technology, dedicated to delivering innovative solutions that empower our customers to connect, create, and thrive. With a rich history of innovation and a commitment to excellence, we are shaping the future of communication and technology. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You will use your creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.

Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers

• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements
• Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Expect

* Paid training to complete from in-center and home, and additional resources to support you

• Competitive compensation, including a base salary and commissions
• Comprehensive benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and holidays
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that values innovation, collaboration, and customer satisfaction

Requirements

* At least one year of customer service experience, preferably in a call center environment

• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Ability to work from home with a dedicated workspace, reliable internet, and a secure and dedicated high-speed connection
• Strong communication and problem-solving skills, with the ability to navigate multiple tools and systems
• Proficiency in all billing, rate plan, and feature matters
• Ability to engage virtually with management as needs of the business require

Preferred Qualifications

* Call center experience

• Advanced typing/keyboarding skills
• Experience with sales and retention efforts
• Knowledge of wireless local number portability (WLNP) and relocations

Special Job Requirements

* Specific job assignments may require day, evening, weekend, or holiday hours

• Be available, accessible, and accountable to receive notifications related to unique scheduling needs, such as split shifts, unexpected volume spikes, disaster recovery, etc.
• Be available, accessible, and accountable to participate in required security awareness training and testing
• Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools
• Follow WFH logistics guidelines, including equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.
• Be available, accessible, and accountable to participate in recurring management routines, including virtual meetings and routines

Physical Requirements

* Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business

Basic Qualifications Tests

* Applicants will be expected to pass any assessments or tests associated with the position

Training

* Classroom and/or virtual training as dictated by needs of the business

• On-the-job training

Weekly Hours

* 40 hours per week

Time Type

* Regular

Location

* Little Rock, Arkansas

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

Apply Now!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team of dedicated professionals working from home. Apply for this job