Manager, Customer Insights Retail Media Network at blithequark
Are you a data-driven leader with a passion for retail media and customer insights? Do you thrive in a fast-paced environment where you can make a significant impact on business growth and customer understanding? If so, we invite you to join blithequark's dynamic team as a Manager of Customer Insights Retail Media Network.
Your Impact
As a Manager of Customer Insights on blithequark's Media Networks, you will play a critical role in driving business growth and customer understanding through data-driven insights. You will engage directly with blithequark's clients to review their media investments, identify opportunities for optimization and growth, and develop strategic plans to achieve their business objectives. Your expertise will be sought after by internal partners and external clients alike, and you will be responsible for elevating their understanding of the blithequark customer.
What You Will Do
As a Manager of Customer Insights Retail Media Network, your key responsibilities will include:
- Creating annual strategic learning plans for business(es) supported, aligning with blithequark's overall business objectives
- Leading Quarterly Business Review Process with top clients, ensuring they are informed and aligned with their media investments
- Serving as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients
- Synthesizing disparate data from multiple sources into strategic recommendations for future media investments, delivering these insights to internal leadership and external vendor-partners
- Overseeing the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
- Telling data stories that support sales pitches, case studies, and other key deliverables
- Overseeing omnichannel advertising efforts and aggregating insights to support other client-facing teams
- Partnering with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
- Integrating knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark's LMN Insights team and the whole of the blithequark retail media business
Required Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
- 5 years of experience in insights and analytics, with 3-5 years in retail media or general media analytics
- Experience in analytical, decision-making, and project management
- Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
- Experience with A/B testing
- Proficiency in Microsoft Office tools (e.g., Word, PowerPoint, Excel)
- Experience working with tools such as Tableau, Power BI, Sequel, or similar tools
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- A Master's Degree in a related field (e.g., Master's in Market Research, Behavioral Psychology, MBA)
- Experience leading teams and demonstrating proven business impact
- Experience managing global teams
- Experience working in a retail environment
- Familiarity with analytic/research software (e.g., SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)
About blithequark
blithequark is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit blithequark.com.
Compensation and Benefits
The salary range for this role is $95,500.00 - $159,200.00 annually, with starting pay varying based on factors such as position offered, location, education, training, and/or experience. blithequark offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. For more information on benefits and eligibility, please visit our benefits page.
Work Environment and Culture
blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.
How to Apply
If you are a motivated and results-driven leader with a passion for customer insights and retail media, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team. Apply Now! Apply for this job