Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experience through Omnichannel Support

Are you a customer service professional with a passion for delivering exceptional member experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the team at blithequark as a Remote Contact Center Chat Representative. As a key member of our contact center team, you will be responsible for providing top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're a skilled communicator with a knack for problem-solving and a passion for sales, we want to hear from you.

About blithequark

At blithequark, we're more than just a financial institution – we're a community-driven organization dedicated to serving the needs of our members and the communities we serve. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to our core values of faith, love, and service drives everything we do, from providing exceptional member experiences to fostering a safe and inclusive work environment.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you'll be the face of blithequark, providing support to our members through various digital channels. Your day will be filled with a mix of tasks, including:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of blithequark's products and services.

Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to work in a remote environment with minimal supervision.
• Strong attention to detail and ability to multitask.

Work Environment and Culture

As a Remote Contact Center Chat Representative, you'll have the flexibility to work from the comfort of your own home, but you'll still be an integral part of our team. You'll have access to our state-of-the-art technology and training resources, as well as regular check-ins with your supervisor and colleagues. Our culture is grounded in faith, love, and service, and we strive to create a safe and inclusive work environment that values diverse talents and perspectives.

Benefits and Perks

As a full-time employee of blithequark, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Compensation

As a Remote Contact Center Chat Representative, you'll be compensated with a competitive hourly rate, ranging from $17.00 to $20.80 per hour, depending on your experience and qualifications.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional member experiences, we want to hear from you. Apply now to join the team at blithequark as a Remote Contact Center Chat Representative. Apply Job! Apply for this job