Experienced Customer Support Associate – Mobile Lottery App Support

At blithequark, we're revolutionizing the $300B global lottery market by modernizing it with a mobile platform that's convenient, fun, and responsible. Our mobile lottery app, the first of its kind in the U.S., allows players to order official state lottery tickets, such as Powerball and Mega Millions, via their smartphones. We're committed to providing an exceptional user experience, and we're looking for a talented Customer Support Associate to join our team. As a Customer Support Associate at blithequark, you'll be an expert resource for our end users, handling incoming inquiries and requests across multiple channels. Your goal will be to provide outstanding support and deliver the best customer experiences possible. If you have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels, we want to hear from you.

About blithequark

blithequark is a dynamic and innovative company that's changing the way people play the lottery. We're committed to providing a secure, convenient, and responsible way to play the lottery, and we're looking for talented individuals to join our team. Our company culture values collaboration, innovation, and customer satisfaction, and we're dedicated to creating a positive and inclusive work environment.

Responsibilities

As a Customer Support Associate at blithequark, your responsibilities will include:

• Responding to all customer inquiries and support requests across multiple channels, including phone, voicemail, in-app and web messaging, email, and social media
• Managing ID verifications, ACH requests, chargebacks, and other day-to-day operational functions
• Communicating with end users to ensure positive customer experiences and resolve issues in a timely and effective manner
• Collaborating with internal functions and external third parties to resolve complex issues
• Continually building and maintaining expert-level product knowledge to provide accurate and helpful support to our customers

Qualifications

To be successful in this role, you'll need:

• Prior B2C high-volume support experience, preferably in a customer-facing role
• Proficiency with customer support platforms such as Helpshift or Zendesk
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal stakeholders
• Bilingual proficiency in English and Spanish, with the ability to communicate with customers in both languages
• Experience communicating with customers via social media, app store reviews, and other online channels
• Familiarity with payment processing systems and dispute resolution, including ACH, credit cards, and chargebacks
• Willingness and ability to work flexible and/or extended hours, including evenings and overnight shifts

Skills and Competencies

To succeed in this role, you'll need:

• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions
• Strong communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and external partners
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong attention to detail, with the ability to accurately and efficiently manage multiple customer inquiries and requests
• Ability to maintain a positive and professional demeanor, even in high-pressure situations

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing opportunities for growth and development. As a Customer Support Associate, you'll have the opportunity to:

• Develop your skills and expertise in customer support and product knowledge
• Collaborate with internal functions and external partners to resolve complex issues and improve customer experiences
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of new products and services that meet the evolving needs of our customers

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility and work-life balance. As a Customer Support Associate, you'll have the opportunity to work from home or a remote location, with the flexibility to manage your own schedule and work environment. Our company culture values collaboration, innovation, and customer satisfaction, and we're committed to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

The starting rate for this role is $28 per hour, with opportunities for overtime and bonuses. As a part-time non-exempt position, you'll be eligible for overtime under FLSA requirements. We offer a range of benefits, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Flexible scheduling and remote work options
• Comprehensive training and development programs
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse candidates.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. To request a reasonable accommodation, please contact [insert contact information].

Remote Job

This is a remote job, and you'll have the flexibility to work from home or a remote location. We're a remote-friendly company that values flexibility and work-life balance.

Apply Now

If you're ready to join a dynamic and innovative company that's changing the way people play the lottery, please apply now. We can't wait to hear from you! Apply for this job