Experienced Customer Service Representative – Hybrid Role at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark, a leading provider of innovative solutions and services, is seeking an experienced Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in building strong relationships with our customers, resolving their concerns, and driving business growth.

About blithequark

blithequark is proud to be a member of the global family of companies, serving consumer and business customers across multiple industries. Our mission is to "protect people, enhance lives, and preserve the planet," and we take pride in our legacy of excellence. With a presence in over 90 countries, we are a trusted partner to many of the world's leading brands. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a world-class team that rewards high performance and promotes from within.

Job Summary

As a Customer Service Representative at blithequark, you will be the first point of contact for our customers, providing exceptional service and support to resolve their concerns. You will work closely with our service and sales teams to ensure seamless delivery of our services and drive business growth. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Maintain good customer relations both on the phone and in person, providing courteous, knowledgeable, and empathetic support to resolve customer concerns

• Gather information from customers to identify and solve problems, confirming schedules and rescheduling services as needed
• Set sales appointments for new customers and answer billing questions, ensuring accurate and timely resolution of customer inquiries
• Complete general clerical duties as assigned, demonstrating multitasking skills and attention to detail
• Work as a team with Service and Sales to sell the value of our services and suggest upgrades to service
• Remain calm and composed under pressure, providing exceptional service to customers even in busy and challenging situations
• Smile while talking on the phone – we know it sounds simple, but it makes a big difference!

Requirements

* High school diploma or equivalent required; prior customer service experience preferred

• Excellent listening and communication skills, with a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrated multitasking skills, with the ability to enter accurate data and type while speaking with customers
• Strong attention to detail and willingness to learn, with excellent organization and time management skills
• Availability to work Monday-Friday and Saturdays as needed, with flexibility to adapt to changing business needs
• Base pay range: $15.48 - $21.68 / hour, with opportunities for performance incentives and career growth

Why Choose blithequark?

A career with blithequark offers a world of opportunity for growth and development. We pride ourselves on being a world-class team that rewards high performance and promotes from within. Our Total Rewards Program includes:

• Professional and Personal Growth: Multiple avenues to grow your career, with training and development programs available to support your success
• Competitive Pay and Performance Incentives: Earn rewards for your hard work and dedication to delivering exceptional customer experiences
• Health and Wellness: Comprehensive health benefits, including medical, dental, vision, disability, and life insurance, plus much more
• Savings and Retirement: 401(k) retirement plan with company-matching contributions to help you plan for your future
• Work-Life Balance: Vacation days, sick days, company-paid holidays, and floating holidays to ensure you have time to relax and recharge
• A company mindset that prioritizes health, safety, and flexibility, so you can thrive in a supportive and inclusive work environment

What We Offer

At blithequark, we are committed to creating a workplace that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to grow and succeed, and we strive to provide a work environment that is welcoming and inclusive for all. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are ready to take the next step in your career and join a world-class team that rewards high performance and promotes from within, please click the link below to apply for this exciting opportunity. Apply Job! We look forward to hearing from you! Apply for this job