Job Title: Fiber Customer Support Analyst – Empowering Exceptional Customer Experiences at blithequark

Job Description:

Join the blithequark Team: Where Innovation Meets Exceptional Customer Service

Are you passionate about delivering outstanding customer experiences and empowering people to connect with what brings them joy? Do you thrive in a fast-paced, dynamic environment where creativity and innovation drive success? If so, we invite you to join the blithequark team as a Fiber Customer Support Analyst. At blithequark, we power and empower how people live, work, and play by connecting them to what matters most. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. What You'll Be Doing: As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports.
• Providing customers with exceptional service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For: We're seeking a dedicated individual with a passion for customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Essential Qualifications: * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience Preferred Qualifications: * One or more of the following: + A related Associate Degree or 2+ years' relevant experience + Technical support call center experience Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Knowledge of communication and networking components * Ability to work with customers in a professional and courteous manner * Strong teamwork and collaboration skills Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping you grow and develop your skills. You'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging Work Environment and Company Culture: As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of innovation, creativity, and customer-centricity. We're proud to be an equal opportunity employer and celebrate our employees' differences. Compensation and Benefits: We offer a competitive compensation package, including: * A weekly compensation range of $707.50 to $1,804.50 based on a full-time schedule * Opportunities for overtime and incentives * Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance How to Apply: If you're passionate about delivering exceptional customer experiences and empowering people to connect with what brings them joy, we encourage you to apply. Please visit our website to learn more and submit your application. Apply Now! Apply for this job