Experienced Healthcare Customer Service Representative – Remote USA Opportunity
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, global environment where you can grow and develop your skills? Look no further than blithequark, a leading provider of customer experience solutions that empower companies to build engaged, pleased, and profitable relationships with their customers. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of blithequark's mission to bring humanity to business. With a strong focus on customer satisfaction, you'll have the opportunity to make a real difference in the lives of our clients and their customers. Whether it's answering questions, providing product recommendations, or resolving issues with a smile, you'll be the spark that brightens days and ignites careers.
About blithequark
blithequark is a global company that has been helping companies build exceptional customer experiences for over 40 years. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and empowers the cultures and perspectives within our global teams. Our employees are our greatest asset, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and their customers. Your day-to-day responsibilities will include:
- Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
As a blithequark employee, you can expect:
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit [https://www.hellottecbenefits.com](https://www.hellottecbenefits.com) for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Why Join blithequark?
At blithequark, we're passionate about making a difference in the lives of our clients and their customers. We're committed to creating a workplace culture that values and empowers the cultures and perspectives within our global teams. Our employees are our greatest asset, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to register your interest and take the first step towards joining our dynamic team.
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values and empowers the cultures and perspectives within our global teams. Our employees are our greatest asset, and we're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
blithequark is not responsible for any external links or websites that may be accessed through this job posting. Apply for this job