Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional technical support and customer service in a fast-paced environment? Do you thrive in a community that values innovation, creativity, and impact? If so, we invite you to join blithequark's dynamic team of customer support professionals as a Fiber Customer Support Analyst.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where the true you can learn, grow, and thrive.
Your Role
As a Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help our customers with their voice, data, and video services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're seeking a dedicated and customer-focused individual with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we encourage applicants with a passion for customer service and technical support to apply.
Essential Qualifications
* A dedication to customer service excellence
- Amazing communication skills
- A positive, professional attitude
- Ability to thrive in a fast-paced work environment
- Enjoy helping customers connect to the digital world
Preferred Qualifications
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work in a team environment
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks
- Strong technical knowledge of communication and networking components
- Ability to learn and adapt to new technologies and systems
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Technical training and certification programs
- Leadership development programs
- Mentorship opportunities
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture values innovation, creativity, and impact, and we're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.
Compensation and Benefits
We offer a competitive compensation package, including:
- A weekly salary range of $670.00 to $1,774.50 based on a full-time schedule
- A 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Health and wellness benefits
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job