Experienced Full-Time Customer Service Representative – Providing Exceptional Support to Insureds, Agents, and Brokers in Premium Finance Industry

Join the Team at Blithequark

Blithequark is a leading player in the premium finance industry, dedicated to providing top-notch financial services to our clients. We're now looking for a highly skilled and customer-focused Customer Service Representative to join our team in Norcross, GA. As a Customer Service Representative at Blithequark, you will be the face of our company, providing outstanding support to our insureds, agents, brokers, carriers, and in-house team members. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

About Blithequark

At Blithequark, we're committed to fostering a culture of excellence, innovation, and teamwork. Our company values the contributions of every team member and strives to create a work environment that's engaging, challenging, and rewarding. We're dedicated to providing our clients with the highest level of service, and we're looking for talented professionals like you to help us achieve our goals.

Key Responsibilities

• Provide exceptional customer service to our insureds, agents, brokers, carriers, and in-house team members, responding to their inquiries and concerns in a timely and professional manner.
• Answer incoming calls for the Customer Service Department, ensuring that every caller receives a high level of service and support.
• Respond to customer service email inquiries, providing detailed and accurate information to our clients.
• Process electronic payments, updating insureds' policy and account information as needed.
• Research account activity, verifying information and resolving issues in a timely and efficient manner.
• Provide account and policy information to insureds, agents, brokers, and carriers, ensuring that every interaction is informative and helpful.
• Verify acknowledgments of Notice of Financed Premium, ensuring compliance with regulatory requirements.
• Participate in and contribute to developing and improving customer service functions, helping us to continually enhance our services and processes.
• Perform all other compliance-related assignments as may be required by our financial institution to comply with agency, internal, and/or regulatory protocols.

Essential Qualifications

Education

• High School Diploma required; no college diploma is necessary.

Experience

• Minimum 2 years of customer service experience with an emphasis in premium finance; equivalent experience in a related field will be considered.

Skills and Abilities

• Customer service oriented – provide customers with the highest quality of customer service in a timely, efficient, and professional manner.
• Accurate, High-Quality and Quick Response Time – achieve high standards of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results.
• Continuous Learning – responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance.
• Verbal Communication – express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning.
• Written Communication – write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually, and in an organized manner.
• Dependability – work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to management's directions.
• Prioritization/Time Management – multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities.
• Teamwork – cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and company goals; respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus.

Preferred Skills

• General knowledge of Outlook, MS Teams, Word, and Excel.
• Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service.
• Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required.

What We Offer

Compensation and Benefits

• Competitive salary and benefits package, including:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) plan to help you save for the future

Work Environment

• Flexible work arrangements: work remotely, in a hybrid setting, or in our office in Norcross, GA.
• 8-hour shift, Monday through Friday, 8:30 am - 5:30 pm EST.

Career Growth Opportunities

At Blithequark, we're committed to helping our team members grow and develop their skills. We offer:

• Opportunities for professional growth and advancement.
• Training and development programs to help you enhance your skills.
• A supportive and collaborative work environment that encourages learning and innovation.

Why Join Blithequark?

We're a company that values our team members and strives to create a work environment that's engaging, challenging, and rewarding. Here are just a few reasons why you should consider joining our team:

• We're committed to providing exceptional customer service and making a positive impact in our community.
• We offer a competitive salary and benefits package.
• We provide opportunities for professional growth and development.
• We have a flexible and supportive work environment.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.