Experienced Customer Support and Data Entry Specialist - Remote Patient Journey Hub Services

Unlock Your Potential with CareMetx

Join our dynamic team at CareMetx, a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. We're dedicated to supporting the patient journey and making a difference in the lives of those in need. As a Customer Support and Data Entry Specialist, you'll play a vital role in ensuring seamless communication and data management for our patients, prescribers, and partners.

About Us

At CareMetx, we work hard, believe in what we do, and strive to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services. We're committed to fostering a culture of inclusivity, diversity, and equal opportunity.

Job Summary

We're seeking a highly skilled and detail-oriented Customer Support and Data Entry Specialist to join our team. As a hybrid role, you'll handle inbound and outbound customer service inquiries, review and assess incoming referrals, and document interactions in our database system. Your exceptional communication and problem-solving skills will enable you to resolve issues efficiently and provide top-notch support to our patients, prescribers, and partners.

Key Responsibilities

• Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, researching and resolving problems in a timely manner.
• Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription data from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining benefit investigation outcomes.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information, provide benefit outcomes, or inform them of patient responsiveness.
• Attach incoming facsimile images to new or existing patient records.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure corrective action is taken.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with patient records in the database system.
• Adhere to quality, production, and turnaround standards associated with the assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent required.
• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
• Knowledge of medical terminology preferred but not required.

Preferred Skills and Competencies:

• Detail-oriented with strong analytical skills, verbal and written communication skills, and demonstrated ability to communicate with others at all levels.
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills with a focus on customer satisfaction.
• Ability and initiative to work independently or as a team member.
• Ability to problem-solve and adapt to a dynamic work environment.
• Proficiency in Microsoft Office applications and ability to type at least 35 words per minute.

Work Environment and Culture

We offer a remote work environment with a flexible schedule, allowing you to work from the comfort of your own home. Our company culture values inclusivity, diversity, and equal opportunity. We're committed to providing a supportive and dynamic work environment that enables our team members to grow and thrive.

Career Growth Opportunities and Learning Benefits

At CareMetx, we believe in investing in our team members' growth and development. We offer opportunities for professional growth, training, and education to help you advance your career. Our team is passionate about making a difference in the lives of patients, and we're excited to have you join our journey.

Compensation and Benefits

We offer a competitive salary and benefits package, including opportunities for bonuses and professional development. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities

How to Apply

If you're passionate about delivering exceptional customer support and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application through our partner, Lifelancer: Apply Now

Don't miss this chance to join our team and make a difference in the lives of patients. Apply today and take the first step towards a rewarding career with CareMetx!