Experienced Part-Time Customer Service Support Specialist – Retail Environment and Administrative Support

About Arkansas Blue Cross and Blue Shield

At Arkansas Blue Cross and Blue Shield, we are more than just a health insurance provider – we are a family of dedicated professionals who are passionate about making a difference in the lives of our customers and the communities we serve. With a rich history of innovation and a commitment to excellence, we have earned a reputation as one of the top workplaces in central Arkansas. Our employees are the heart of our organization, and we are proud to offer a supportive and inclusive work environment that fosters growth, learning, and teamwork.

Job Summary

We are seeking an experienced Part-Time Customer Service Support Specialist to join our team in Fayetteville, Arkansas. As a key member of our retail environment and administrative support team, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our regional office team. If you are a highly organized, detail-oriented, and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Part-Time Customer Service Support Specialist, you will be responsible for the following key responsibilities:

• Providing administrative support, including handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet, and hospitality area.
• Assisting customers with basic inquiries and needs, such as processing payments, taking messages, and directing calls.
• Logging service inquiries, documenting information relevant to the contact, and scheduling sales and service appointments for retail team members.
• Conducting initial research of service inquiries and forwarding for appropriate handling.
• Making deliveries to postal services.
• Performing other duties as assigned.

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Education and Experience

* High school diploma or equivalent required. * Minimum one (1) year customer service experience dealing with customers via telephone and in-person. * Experience performing supportive functions in a customer-oriented environment.

Essential Skills and Abilities

* Proficient in general computer operations with knowledge of Microsoft Outlook, Word, and Excel. * Ability to multi-task and prioritize tasks effectively. * Excellent customer service skills, with a focus on delivering outstanding service to internal and external customers. * Strong communication and interpersonal skills, with the ability to work effectively with diverse groups. * Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

* Experience working in a retail environment or customer-facing role. * Knowledge of health insurance or related industry. * Certification in customer service or a related field.

Work Environment and Culture

As a Part-Time Customer Service Support Specialist, you will be working in a fast-paced retail environment with a focus on delivering exceptional customer service. Our team is passionate about making a difference in the lives of our customers, and we are committed to creating a supportive and inclusive work environment that fosters growth, learning, and teamwork.

Benefits and Perks

At Arkansas Blue Cross and Blue Shield, we are committed to providing our employees with a comprehensive benefits package that includes: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive training and development programs * Access to our on-site gym and wellness programs * Tuition reimbursement and education assistance * Incentives for wellness education and exercise * A fun and supportive work environment with a focus on teamwork and collaboration

How to Apply

If you are a highly organized, detail-oriented, and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About Us

At Arkansas Blue Cross and Blue Shield, we are committed to making a difference in the lives of our customers and the communities we serve. We are proud to offer a supportive and inclusive work environment that fosters growth, learning, and teamwork. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to join our team.

Equal Employment Opportunity

Arkansas Blue Cross and Blue Shield is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations or have questions about our equal employment opportunity policy, please contact us at [insert contact information]. Apply for this job