Experienced Technical Support and Customer Care Specialist - Remote Work Opportunity for Small Business Success

About Us

Concentrix, a leading global customer engagement services company, is on a mission to become the greatest customer engagement services company in the world. We are a diverse and talented organization that is passionate about helping our clients' businesses succeed. Our team is dedicated to delivering exceptional customer experiences and driving business growth for our clients.

Job Summary

We are seeking an experienced Technical Support and Customer Care Specialist to join our team in Johnstown, PA. As a Technical Support and Customer Care Specialist, you will be responsible for providing technical support and customer care services to small businesses using QuickBooks. This is a remote work opportunity, and you will have the flexibility to work from the comfort of your own home. If you are passionate about helping others and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist customers with QuickBooks, research and provide resolution to questions and problems
• Troubleshoot issues that are technical in nature, including hardware, software, and networking
• Solve problems that may be unstructured and require the use of conceptual thinking skills
• Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs)
• Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport
• Prepare complete and accurate work, including appropriately notating accounts as required
• Participate in activities designed to improve customer experience and business performance

Our Ideal Candidate

We are looking for a candidate who is passionate about helping others, has excellent customer service skills, and is eager to learn and grow. Our ideal candidate is:

• Able to work independently with minimal supervision
• Effectively communicates, both written and verbally
• Troubleshoots basic and routine customer issues that are technical in nature
• Ability to multi-task and adapt to changes quickly
• Dependable and flexible to rotate shifts, as needed

Education Requirements

A high school diploma or GED is required, and you must be at least 18 years of age.

Perks and Benefits

We offer a competitive base pay starting at $14.00/hr, casual dress attire, paid training, medical, dental, and vision plans, paid time off (PTO), 401(k) savings plan, and employee referral bonuses.

Career Growth Opportunities and Learning Benefits

We are committed to helping our employees grow and achieve their career goals. Our paid training program will teach you how to use QuickBooks and provide you with the skills and knowledge you need to succeed in this role. We also offer opportunities for career advancement and professional development.

Work Environment and Company Culture

We are a global workplace that offers infinite possibilities for growth and development. Our company culture is built on the principles of diversity, inclusion, and employee empowerment. We are passionate about making a difference in the lives of our employees and our clients.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base pay starting at $14.00/hr, as well as a range of perks and benefits, including:

• Medical, dental, and vision plans
• Paid time off (PTO)
• 401(k) savings plan
• Employee referral bonuses

How to Apply

If you are passionate about helping others and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.

Concentrix is an EEO/AA/M/F/Vet/Disability Employer.