Experienced Remote Inbound Customer Service Representative – Language Services Provider

We're a leading language services provider, revolutionizing communication for non-English speaking customers across 230 languages. Our mission is to bridge the gap between cultures and facilitate seamless interactions, empowering businesses to thrive in a global economy. Join our team as a Remote Inbound Customer Service Representative and become a vital link in our operations, contributing to an industry that values connection, understanding, and human interaction.

The Role

We're seeking dynamic and dedicated individuals to enhance our operations team. As a Remote Inbound Customer Service Representative, you'll play a crucial role in delivering exceptional service to our clients. Your responsibilities will include:

• Warmly welcoming clients and identifying their needs with empathy and understanding
• Collecting necessary billing information with precision and accuracy
• Assisting with third-party connections when required, ensuring seamless communication
• Seamlessly connecting clients with interpreters for their conference calls, facilitating effective communication
• Providing exemplary service, focusing on business-to-business accounts with no sales activities or challenging client disputes

Our team values qualities such as hospitality, problem-solving, active listening, consistency, accuracy, efficiency, and competency. In a world where automated responses dominate, we believe in the unmatched value of human interaction and critical thinking to stand out. As a Remote Inbound Customer Service Representative, you'll be an integral part of our operations, dedicated to delivering exceptional service and building strong relationships with our clients.

Remote Work Details

We're open to candidates in the Greater Knoxville, TN area. As a remote employee, you'll enjoy the flexibility of working from home while being part of a dynamic team. Our comprehensive paid training program will equip you with the skills and knowledge needed to excel in this role.

• Comprehensive paid training provided (8 hours/day for two weeks)
• Commitment to a chosen shift is required during the 90-day probationary period
• Opportunities for career growth and professional development

Compensation & Benefits

We offer a competitive compensation package, including:

• $14/hour
• Access to paid medical, dental, and vision benefits
• 401(k) options for full-time employees
• Paid Time Off (PTO) accrual from day one

Requirements

To be successful in this role, you'll need:

• At least one year of customer service experience and a stable work history
• Must be 18 years or older with a high school diploma or GED
• Capable of managing a high volume of inbound calls with precision in a fast-paced environment
• Must provide proof of internet speed (minimum 60 mbps download and 10 mbps upload)

Desirable Qualifications

While not required, we welcome candidates with:

• College education
• More than one year of call center experience

Cultural Fit

We value individuals who embody our company culture, which includes:

• Friendliness: Ability to collaborate harmoniously with diverse team members
• Coachability: Openness to constructive performance feedback
• Adaptability: Keeping pace with new information and adjusting to meet client needs
• Trustworthiness: Demonstrating integrity and a strong work ethic

Available Shifts

We offer various shifts Monday through Friday, ranging from early morning to afternoon hours. As a remote employee, you'll have the flexibility to choose a schedule that suits your needs.

Additional Information

* A criminal background check is required for all candidates

• If hired, completion of the US Immigration Customs and Enforcement I-9 document via a remote process is necessary
• Full-time employees are eligible for paid benefits after 30 days of employment
• Employment Type: Part-Time

If you're passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity. Join our team and become a vital link in our operations, contributing to an industry that values connection, understanding, and human interaction. Apply for this job