Experienced Part-Time Remote Customer Care Representative – Lifelong Learning Media Company

About Wondrium

At Wondrium, we're passionate about empowering individuals to unlock their full potential through lifelong learning. As a pioneer in the media industry, we've been delivering high-quality, university-level courses to customers worldwide since 1990. Our comprehensive catalog of over 700 courses, comprising over 8,900 hours of content, is designed to cater to diverse interests and learning styles. From traditional liberal arts subjects to practical classes in photography, foreign languages, and business skills, our courses are taught by the world's greatest professors and delivered through various platforms, including digital streaming, DVD, and CD sales, as well as our subscription-based platform, The Great Courses Plus.

Job Summary

We're seeking an experienced Part-Time Remote Customer Care Representative to join our team. As a key member of our customer service department, you'll be responsible for providing exceptional phone-based support to our valued customers, resolving complaints, and generating additional sales through up-selling and cross-selling. If you're a tech-savvy individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply.

Job Responsibilities

• Providing inbound phone-based customer service to resolve customer inquiries, complaints, and concerns in a timely and professional manner.
• Managing relationships with customers to generate additional sales through up-selling and cross-selling our products and services.
• Resolving complex customer issues, processing orders, and completing various administrative projects as needed in the operation of the Call Center.
• Communicating with customers regarding all aspects of purchasing, owning, and returning our products, including providing detailed product information and resolving any issues related to product usage.
• Simultaneously managing multiple computer applications and technology tools, including Windows (MS Office) programs like Outlook and Excel, to efficiently navigate and complete tasks.
• Achieving detailed knowledge and becoming a Subject Matter Expert (SME) on our products and policies to provide expert service to our highly valued customers.
• Adapting to frequent changes in policy, product offerings, and Call Center operations to ensure seamless customer service delivery.

Requirements

Education and Experience

• Associates degree or higher.
• Two (2) years of in-bound, phone-based customer service and sales experience; strongly preferred.

Skills and Competencies

• Excellent verbal and written communication skills to interact with customers and accurately record information.
• Proven customer service skills to provide top-notch, outstanding customer service to our customers.
• Ability to work independently as well as part of a larger and highly supportive team.
• Ability to sit at a computer and work on the phone for extended periods of time.
• Strong problem-solving and analytical skills to resolve complex customer issues.
• Excellent time management and organizational skills to prioritize tasks and meet deadlines.

Requirements for Remote Work

• A secure home office environment free from background noise and distractions of any kind conducive to phone-based customer service support.
• Reliable high-speed internet ISP connections that consistently provide minimum upload/download speeds of 10 megabits per second.
• Schedule flexibility to work the required hours, including evenings and weekends.

Training and Development

We provide an in-depth, fully paid 2.5-week training program to all selected candidates. The training schedule is from 10 AM to 7 PM, Monday to Friday. During this period, you'll receive comprehensive training on our products, policies, and procedures, as well as hands-on experience in our Call Center environment.

Career Growth Opportunities and Learning Benefits

At Wondrium, we're committed to the growth and development of our employees. As a Part-Time Remote Customer Care Representative, you'll have opportunities to advance your career, develop new skills, and take on new challenges. Our comprehensive training program, combined with ongoing coaching and feedback, will help you achieve your career goals and succeed in your role.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our dedicated team. Our company culture is built on a foundation of respect, empathy, and open communication. We're passionate about delivering exceptional customer service and creating a positive experience for our customers and employees alike.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate, plus benefits and perks. As a remote employee, you'll have access to our comprehensive benefits program, including health insurance, paid time off, and retirement savings plan. We also offer a range of perks, including flexible scheduling, remote work options, and professional development opportunities.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity Statement: Wondrium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.