Experienced Online Chat Specialist – Entry Level – Customer Support Representative
At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're expanding our team of skilled problem solvers to join our dynamic and fast-paced environment. We're seeking an enthusiastic and motivated individual to fill the role of Online Chat Specialist (Entry Level) and provide top-notch customer support to our clients and their visitors.
About blithequark
blithequark is a rapidly growing company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions that help businesses thrive in today's competitive market. We're committed to fostering a culture of collaboration, creativity, and continuous learning, and we're excited to welcome like-minded individuals to our team.
Job Summary
As an Online Chat Specialist at blithequark, you'll be responsible for providing exceptional customer support to our clients and their visitors through live online chat sessions. You'll be the first point of contact for many of our customers, and your ability to provide quick, accurate, and friendly assistance will make a significant impact on their experience. If you're a motivated and enthusiastic individual with excellent communication skills, we want to hear from you!
Responsibilities
As an Online Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Creating relationships with new customers to better understand and meet their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Qualifications
To be successful in this role, you'll need to possess:
- A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment
As a remote position, you'll have the flexibility to work from the comfort of your own home. You'll need to have a dedicated workspace with a reliable internet connection and a quiet environment that allows you to focus on providing exceptional customer support.
How to Apply
If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!
About Our Team
At blithequark, we're a diverse and dynamic team of individuals who are passionate about delivering exceptional customer experiences. We're committed to fostering a culture of collaboration, creativity, and continuous learning, and we're excited to welcome like-minded individuals to our team.
Why Join blithequark?
* Be part of a rapidly growing company that's passionate about delivering exceptional customer experiences
- Work with a dynamic and fast-paced team that's committed to innovation and excellence
- Enjoy a comprehensive benefits package that includes company equity, medical, dental, life, and vision insurance, unlimited paid time off, paid family leave, short-term disability, 401k plan, reimbursement for education and professional development, and employee assistance program
- Have the flexibility to work from the comfort of your own home as a remote position
- Be part of a company that's committed to fostering a culture of collaboration, creativity, and continuous learning
We can't wait to welcome you to our team! Apply for this job