Customer Service Representative - Remote - Performance Marketing Agency - Client Relationship Building - Customer Experience

Join the Team at LQ Digital: Where Customer Relationships Meet Performance Marketing

LQ Digital is a leading performance marketing agency with a proven track record of helping brands grow by acquiring their best customers. With over 13 years of experience and a revenue of $50M+, we are a profitable company backed by private equity firm Housatonic Partners. Our headquarters is in Oakland, CA, with offices in Albuquerque, NM, Austin, TX, and Shelton, CT. What sets us apart is our unique approach to marketing - we think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. Our treasure trove of data guides better business decisions, benchmarks performance, and refines lifetime value (LTV) models.

About the Role: Customer Service Representative - Remote

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a remote team member, you will play a critical role in building successful, lasting relationships with our clients' customers. Your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. You will be working with various clients across different businesses, including mortgages, insurance, education, and other consumer services.

Key Responsibilities:

• Make and take customer phone calls to qualify leads and provide exceptional customer experiences
• Successfully use scripts to guide conversations and ensure seamless communication
• Record information on consumer conversations using LQ systems
• Work with different clients and campaigns to understand their unique needs and goals
• Provide quality customer experiences that meet or exceed client expectations

Requirements and Qualifications:

To be a great fit for our team, you should:

• Be comfortable talking over the phone and helping people
• Have a positive, professional attitude and a strong work ethic
• Be a highly motivated self-starter with excellent communication skills
• Have previous call center or customer service experience (a plus)
• Be able to work in a quiet, distraction-free environment
• Be a resident of Texas

Education:

A high school diploma or equivalent is preferred.

Technical Requirements:

To ensure you can perform at your best, you will need:

Hardware Requirements:

• Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
• Operating System: Windows 10
• Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19” or larger) is highly recommended
• RAM: 4 GB (minimum)
• CPU Processor Speed: Dual Core 2 GHz (minimum)
• Free Disk Space: 20 GB (minimum)
• USB Ports: 2 available (minimum)
• USB Headset: Logitech H390 or equivalent
• Mouse: Standard mouse. No touchpads.
• Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)

Internet Requirements:

• Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
• Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
• Modern smartphone required for two-factor authentication

What We Offer:

At LQ Digital, we believe in rewarding our team members for their hard work and dedication. Here are some of the benefits you can expect:

• Competitive salary starting at $15.00 per hour
• Flexible work schedule with shifts available between 7 am and 7 pm MST
• Comprehensive benefits package, including:
• Paid Time Off
• Medical, Dental, and Vision coverage
• Medical/Dependent flexible spending account (FSA)
• Health Savings Account (HSA)
• 401k
• Short Term Disability
• Life Insurance
• Accident Insurance
• Critical Illness Insurance

Our Culture and Values:

At LQ Digital, we pride ourselves on our unique culture and values. We are a team that:

• Values TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns
• Embraces HUSTLE: Knows what hard work looks like and isn’t afraid to put in the extra mile to crush a goal
• Demonstrates PRIDE: Is proud of the results delivered for clients and knows they are different than most teams
• Takes OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates
• Is DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment
• Looks BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life

Why Join Us?

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply. At LQ Digital, we are dedicated to building a diverse, inclusive, and authentic workplace. We offer a unique opportunity to work with a leading performance marketing agency and be part of a team that is passionate about delivering exceptional customer experiences.

Don't miss this opportunity to join our team and take your career to the next level. Apply now and become a part of the LQ Digital family!