Experienced Personal Lines Insurance Customer Service Representative – Auto, Home, and Specialty Policy Expert

Join Our Team and Revolutionize the Way Auto Insurance is Bought and Sold

At AutoComplete, we're on a mission to transform the auto insurance industry by providing innovative solutions and exceptional customer experiences. As a fully-remote agency, we're growing our Service Department and seeking an experienced Customer Service Representative (CSR) to join our team. If you're passionate about delivering top-notch customer service, have a knack for technology, and thrive in a fast-paced environment, we want to hear from you!

About Us

At AutoComplete, we're not just another insurance agency – we're a team of innovators, thinkers, and problem-solvers who are dedicated to changing the way auto insurance is bought and sold. Our agency advises recent car buyers on their personal lines insurance policies, providing them with expert guidance and support every step of the way. With a focus on technology and customer satisfaction, we're creating a new standard for the industry.

The Role

As our ideal candidate, you'll be responsible for maintaining the highest level of retention and customer satisfaction for our book of business. You'll be the face of our agency, providing exceptional customer service to our clients via phone, email, and SMS. Your expertise in servicing auto, home, and other personal lines policies from major carriers will be invaluable in driving a complete, efficient, and professional resolution for each client inquiry.

Responsibilities

* Intake and triage existing client inquiries via phone, email, and SMS, ensuring timely and effective responses

• Drive a complete, efficient, and professional resolution for each client inquiry, utilizing our internal and external platforms, including our CRM and multiple carrier portal systems (Progressive, Allstate, Travelers, Safeco, etc.)
• Identify and convert cross-sell opportunities, providing clients with tailored solutions to meet their needs
• Identify and follow-up on key retention opportunities, ensuring long-term client satisfaction and loyalty
• Assist in the development of processes and playbooks for the CSR team, ensuring seamless communication and collaboration
• Work with our internal product and operations teams to better our proprietary systems and processes for a best-in-class onboarding and customer experience
• Track and optimize on key service metrics, such as first response time, resolution time, CSAT, retention, and escalations

Qualifications

* An active P&C insurance license

• Multiple years of experience servicing personal lines auto and home policies
• Multiple years of experience handling customer service calls or experience in a call center
• Experience cross-selling policies and identifying retention opportunities
• Excellent communication, organization, and multitasking skills
• Experience in delivering client-focused solutions and creating long-lasting relationships
• Technology-forward: tech company experience preferred
• Call center or remote experience a bonus
• Bonus for Bilingual: communicate fluently with our Spanish-speaking customers

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, technology-driven environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Experience with CRM software and multiple carrier portal systems
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At AutoComplete, we're committed to helping our employees grow and develop their careers. As a CSR, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

As a fully-remote agency, we offer the flexibility and autonomy to work from anywhere. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction. We're a team of passionate and dedicated individuals who are committed to making a difference in the auto insurance industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• High base salary and uncapped commissions
• 100% work-from-home flexibility
• Great benefits, including 100% covered medical, dental, and vision insurance
• Early role at a fast-growing company with significant traction

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team and revolutionize the way auto insurance is bought and sold! Apply for this job