Customer Onboarding and Support Consultant - SaaS Growth Expert

Join the BriteBiz Team: Revolutionizing Event Businesses with Innovative Technology

Imagine a world where event businesses can focus on growing their ventures without being bogged down by administrative tasks. At BriteBiz, we're making this vision a reality by connecting sales, operations, and finance for event venues, vendors, and planners. Our cutting-edge technology empowers businesses to boost sales, streamline operations, and enjoy a sense of calm in the process.

We're now seeking a highly skilled Customer Onboarding and Support Consultant to join our team. As a founding member of BriteBiz, you'll play a crucial role in shaping our support, success, and training organizations. If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we want to hear from you.

About BriteBiz: Our Mission and Values

At BriteBiz, we're committed to building a different kind of technology company – one that prioritizes work-life balance, transparency, and collaboration. We believe that our team members should be able to thrive without sacrificing their well-being. Our company culture is built on the following values:

• Flat organizational structure: No politics or bureaucracy to navigate.
• Self-funded and profitable: We're committed to sustainable growth and financial stability.
• Transparency: We operate with openness and honesty in all aspects of our business.

Key Responsibilities: Driving Customer Success and Onboarding

As our Customer Onboarding and Support Consultant, you'll be responsible for:

• End-to-end customer onboarding and support: Deliver exceptional customer experiences from onboarding to ongoing support.
• Troubleshooting and issue resolution: Solve technical issues and provide recommendations on best practices.
• Knowledge Base creation and maintenance: Develop and update knowledge base articles in text, graphic, and video formats.
• Customer engagement and navigation: Work with customers to set up and administer their accounts for a positive initial outcome.
• Collaboration with internal teams: Report to our COO and work closely with our CTO to influence the product roadmap.

Essential Qualifications: What We're Looking For

To succeed in this role, you'll need:

• Relevant 3rd-level degree or equivalent qualification.
• 2-3 years of experience: Customer onboarding and support experience in a SaaS company, preferably in the event or accounting industries.
• Independent work style: Ability to work independently, manage time, and prioritize activities under pressure.
• Excellent communication skills: Strong presentation and communication skills, with the ability to convey technical concepts clearly.
• Customer success expertise: Knowledge of customer success concepts, practices, and procedures.
• Technical skills: Familiarity with development technologies (HTML, JavaScript, APIs, etc.) and accounting practices.

Desired Skills and Experience: The Ideal Candidate

While not essential, the following skills and experience are highly desirable:

• Cloud application experience: Hands-on experience with cloud applications, such as CRMs and related technologies.
• Customer support software: Familiarity with customer support software and management practices (BriteBiz uses Intercom).
• Accounting platform experience: Previous experience working with accounting platforms, such as QuickBooks or Xero.
• Consultative approach: A customer-focused and consultative approach to engagement.
• Prioritization and multitasking: Ability to prioritize, multitask, and perform effectively under pressure.

What We Offer: Benefits and Perks

By joining the BriteBiz team, you'll enjoy:

• Fully remote work: Work from anywhere in the world.
• Career-defining opportunity: A chance to shape our support, success, and training organizations.
• Learning and development: Opportunities for growth and skill development.
• Competitive salary: A salary based on experience and location.
• Flexible working hours: Although some calls may require European, US/Canadian, or other time zones.

Why You Should Apply

If you're a motivated and experienced professional looking for a new challenge, we want to hear from you. As a founding member of BriteBiz, you'll have the opportunity to:

• Shape our company culture: Contribute to our values and mission.
• Drive customer success: Deliver exceptional customer experiences and help our customers achieve their goals.
• Grow with the company: Enjoy opportunities for learning, development, and career growth.

How to Apply

Ready to join the BriteBiz team? Please follow this link to fill out a short form: https://airtable.com/appPbHXwStr586kw5/shrYSTUID9FLAYuCJ. We appreciate your interest and look forward to hearing from you.

At BriteBiz, we're committed to building a team that shares our values and is passionate about delivering exceptional customer experiences. If you're excited about the opportunity to join our team, we encourage you to apply.

Don't miss this chance to be part of a high-growth SaaS company that's revolutionizing the event industry. Apply now and help us shape the future of event businesses.