Experienced Merchant Services New Verticals Team Lead – Customer Success and Operational Efficiency Expert
Are you a seasoned leader with a passion for driving customer success and operational efficiency? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! We're seeking an exceptional Merchant Services New Verticals Team Lead to join our forward-thinking team at DoorDash. As a remote role, you'll enjoy the flexibility to work from anywhere, while still being part of a supportive and collaborative community.
About Us
At DoorDash, we're revolutionizing the way people think about food delivery and logistics. Our mission is to empower local economies and provide opportunities for individuals and businesses to thrive. As a leading player in the food delivery space, we're committed to innovation, customer satisfaction, and operational excellence. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.
About the Role
As a Merchant Services Team Lead, you'll be responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. Your primary focus will be on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You'll report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
Key Responsibilities
* Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
- Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
- Assess and establish goals for individuals and the broader team.
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
- Improve on existing processes and workflows.
- Develop impactful projects and report on performance.
- Work with other partners to ensure the success of the team.
- Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
* Experience in operations, customer service, or other relevant fields.
- Proficient understanding of Salesforce and Google Sheets.
- Ability to motivate a team, set and achieve targets, and manage career growth and performance.
- Comfortable making tough decisions balancing quality and quantity.
- Ability to manage multiple project deadlines and shifting priorities.
Nice-to-Haves
* Experience in team management or leadership roles.
- Strong problem-solving skills and operational mindset.
Benefits
* Premium healthcare coverage
- Wellness expense reimbursement
- Paid parental leave
- Comprehensive benefits and perks
What We Offer
* Competitive salary
- Opportunity to work with a leading player in the food delivery space
- Collaborative and supportive team environment
- Flexible remote work arrangement
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
Why Join Us?
At DoorDash, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're a motivated and results-driven individual who is passionate about customer success and operational efficiency, we want to hear from you!
How to Apply
If you're ready to take your career to the next level and join a dynamic team that's changing the face of food delivery, apply now! We can't wait to hear from you. Apply To This Job Apply for this job