Customer Success Representative – Empowering Partners in Education and Career Development

Are you passionate about making a difference in the lives of college-level students and helping them achieve their academic and professional goals? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team as a Customer Success Representative at Wiley, a leading provider of interactive online learning content and solutions.

About Wiley

Wiley is a global leader in education and research, with a rich history spanning over two centuries. Our mission is to unlock human potential by providing innovative solutions that empower learners, educators, and institutions to succeed. We are committed to creating a workplace that values diversity, inclusion, and continuous learning, where our employees can grow and thrive.

The Role

As a Customer Success Representative, you will play a critical role in supporting our Partners, ensuring they have the knowledge and skills needed to succeed with our products and solutions. You will be the primary point of contact for our Partners, providing education, support, and guidance to help them achieve their business goals.

Key Responsibilities:

* Educate and support our Partners via calls and emails, ensuring they are knowledgeable about our products and solutions

• Build relationships with our Partners, coaching and advising them on how to use our tools and services to grow their businesses
• Provide in-the-moment problem-solving, support, and education on our tools, technology, and services
• Collaborate with a dedicated team to achieve shared goals and objectives
• Continuously learn and adapt to new technologies, tools, and best practices to stay ahead of the curve

What We Look For:

* Emotionally intelligent and empathetic, with a passion for working with people

• Curious learner with a growth mindset, always looking for ways to improve and learn
• Stellar interpersonal spoken and written communication skills, with the ability to build strong relationships with Partners
• Exceptional education and customer service mentality, with a focus on delivering exceptional experiences
• Outstanding listening skills, with the ability to synthesize information and recommend solutions
• Ability to build relationships and understand Partner's needs and wants
• Excellent problem-solving skills, with the ability to think critically and creatively
• Team-oriented, collaborative nature, with a willingness to work collaboratively with others to achieve shared goals
• Proficient with technology, with a willingness to master new tools and platforms
• Ability to multi-task and adapt in a fast-paced, changing environment

Preferred Qualifications:

* Four-year college degree in a related field (e.g., education, business, communications)

• Experience in customer success, account management, or a related field
• Familiarity with educational technology and online learning platforms
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

Why Join Us?

* Competitive compensation package, including a target base pay range of $41,000 to $55,000

• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching
• Opportunity to work with a dynamic, fast-paced team that is passionate about making a difference in education and career development
• Flexible work arrangements, including remote work options and flexible hours
• Professional development opportunities, including training, mentorship, and career growth
• Collaborative, inclusive work environment that values diversity, equity, and inclusion

How to Apply:

If you are a motivated, customer-focused individual who is passionate about education and career development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

Wiley is an equal opportunity/affirmative action employer, committed to creating a workplace that values diversity, equity, and inclusion. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Apply for this job