Experienced Pharmacy Customer Service Associate - Remote Data Entry Opportunity with Walgreens

Join the Walgreens Team as a Pharmacy Customer Service Associate and Embark on a Rewarding Career in Healthcare

Walgreens, a leading American pharmacy chain, is seeking a highly skilled and dedicated Pharmacy Customer Service Associate to join their team on a full-time remote basis. As a key member of the pharmacy team, you will play a vital role in delivering exceptional customer service, processing prescriptions, and maintaining a high level of accuracy in data entry tasks.

About Walgreens and the Role

Walgreens is a renowned healthcare company that has been serving communities for over a century. With a strong commitment to customer satisfaction and a passion for improving the lives of others, Walgreens offers a dynamic and supportive work environment that fosters growth and development. As a Pharmacy Customer Service Associate, you will be responsible for providing top-notch customer service, handling phone calls, and performing various administrative tasks related to pharmacy operations.

Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and offering helpful solutions.
• Process prescriptions accurately and efficiently, using pharmacy systems to retrieve patient and medication information.
• Register sales on assigned sales register, handle cash transactions, and process returns, delays, discounts, and exchanges as needed.
• Maintain a clean and organized workspace, including counters and storage areas.
• Perform tasks assigned by the Pharmacy Director, Staff Pharmacist, and Senior Manager, including data entry, stock management, and other administrative duties.
• Handle phone calls that don't require the personal attention of the pharmacist, including calls to doctors and other healthcare professionals.
• Process manual claims for third-party program prescription services in a timely and efficient manner.
• Assist with inventory management activities, such as ordering, unloading, and stocking shipments of medications.
• Ensure compliance with state and local regulations regarding controlled substances.
• Maintain knowledge of store systems and equipment, including photo area equipment and online order systems.

Essential Qualifications

• Bachelor's degree from an accredited institution.
• Ability to read, write, and communicate effectively in English (except in Puerto Rico).
• Willingness to work a flexible schedule, including nights and weekend hours.
• PTCB certification (or willingness to obtain) through the assigned PTCB training program and/or state-required certification/licensure.

Preferred Qualifications

• Six months of experience in a retail environment.
• Previous work experience with Walgreens.
• Strong numerical skills, including counting, measuring, and weighing prescriptions.
• Good computer skills and familiarity with store inventory control systems.
• PTCB certification.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and healthcare professionals. You should be detail-oriented, organized, and able to multitask with ease. Additionally, you will need to be proficient in using pharmacy systems and equipment, as well as having basic computer skills.

Career Growth Opportunities and Learning Benefits

Walgreens offers a supportive and dynamic work environment that fosters growth and development. As a Pharmacy Customer Service Associate, you will have opportunities to develop your skills and knowledge in healthcare and pharmacy operations. You will also have access to ongoing training and professional development programs, including PPLs (Performance Planning and Learning) and continuing education credits.

Work Environment and Company Culture

As a remote employee, you will work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Walgreens values its employees and strives to create a positive and inclusive work culture that promotes collaboration, teamwork, and mutual respect.

Compensation, Perks, and Benefits

Walgreens offers a competitive salary of $25 per hour, along with a comprehensive benefits package that includes opportunities for career advancement, professional development, and a supportive work environment. While specific benefits may vary, you can expect a generous compensation package that rewards your hard work and dedication.

Why Join Walgreens?

By joining the Walgreens team as a Pharmacy Customer Service Associate, you will become part of a renowned healthcare company that is committed to making a positive impact on the lives of others. You will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and professional development programs. If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Don't miss this chance to embark on a rewarding career in healthcare with Walgreens. Apply now and take the first step towards a brighter future!