Registered Nurse Experience of Care Specialist (RN) Job – Indeed Jobs US

Are you a Registered Nurse who thrives in delivering exceptional care while shaping the future of patient experiences? This remote opportunity empowers you to combine your clinical expertise with innovation and compassion. Join us as an Experience of Care Specialist (RN) and help transform how patients engage with healthcare services, all while working from the comfort of your home.

Job Description:

We are seeking a Registered Nurse to serve as an Experience of Care Specialist, focusing on enhancing patient journeys across our healthcare ecosystem. In this fully remote role, you'll be the voice and advocate for patients—analyzing feedback, driving improvements in service delivery, and ensuring quality interactions between patients and care teams. Ideal candidates bring a strong clinical foundation, outstanding communication skills, and a passion for patient-centered care and continuous improvement.

Company Overview:

Our organization is a nationwide leader in healthcare transformation. Through our digital-first care models, we’re creating more equitable, inclusive, and responsive systems for every patient. We champion diverse perspectives, promote meaningful work environments, and empower healthcare professionals to make an impact where it matters most—within the lives of those we serve.

Requirements:

• Active, unrestricted RN license in the United States (multi-state license preferred)

• 3+ years of clinical experience in inpatient, outpatient, or case management settings

• Familiarity with patient satisfaction metrics and quality improvement practices

• Excellent interpersonal and conflict-resolution skills

• Comfortable using digital tools, CRM, and EHR systems in a remote environment

• Reside in the U.S. with a secure and private home office setup

• Bilingual capabilities a plus

Responsibilities:

• Review and analyze patient feedback and service quality metrics

• Serve as a liaison between patients and internal teams to enhance satisfaction

• Identify patterns and develop actionable recommendations for improvement

• Participate in cross-functional initiatives to elevate patient experience

• Document interactions, insights, and trends within organizational systems

• Educate staff on best practices for empathetic and effective communication

Benefits:

• Competitive salary range: $38–$52/hour

• Work-from-home flexibility with a collaborative team culture

• Comprehensive medical, dental, and vision insurance

• Generous PTO, paid holidays, and wellness programs

• Supportive leadership and career development resources

• Inclusion-focused environment that values your voice

How to Apply:

To apply, submit your updated resume and a brief cover letter through our online application system. We’re reviewing applicants on a rolling basis and encourage early submission. Your journey toward making a greater difference in healthcare starts here.