Experienced Customer Service Representative for Remote Call Center Operations - Immediate Hiring

Join Our Team: Redefining Excellence in Customer Experience

At Gallagher Bassett, part of the Gallagher organization, we're on a mission to guide individuals towards the best possible outcomes for their health and wellbeing. As a resilient and collaborative team, we're committed to making a positive impact in the lives of our clients and claimants. We're now seeking an experienced Customer Service Representative to join our remote call center team and contribute to our outstanding customer retention rate.

About Us

Gallagher Bassett is a leading provider of innovative claims management solutions, dedicated to delivering exceptional customer experiences. With a rich history spanning over 95 years, our parent company, Gallagher, has established itself as a champion of sustainability and community support. We're proud to foster an inclusive and diverse work environment that values the unique identities, experiences, and talents of our employees.

Job Overview

As a Customer Service Representative in our remote call center, you'll play a vital role in supporting our organizational goals by creating an exceptional customer experience. You'll be the primary point of contact for our customers, providing them with outstanding service and ensuring their needs are met in a timely and professional manner.

Key Responsibilities

• Engage with customers via phone with responsiveness, care, and concern, instilling confidence in our organization and its services.
• Conduct guided interviews and/or follow scripted sets of questions to gather accurate information and capture it in written reports.
• Demonstrate strong attention to detail to ensure report accuracy and timely submissions.
• Maintain the confidentiality of customer reports, both internally and externally.
• Show flexibility in adapting to changing policies, schedules, and interactions with various stakeholders.
• Embody our core values of Live It!, Own It!, Say It!, Discover It!, and Bring It! in your daily work.
• Arrive on time for scheduled shifts and maintain schedule flexibility in a 24/7 operation.

About You

Essential Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience, preferably in a call center environment.
• Strong typing and basic computer skills, with a minimum typing speed of 35wpm.

Preferred Qualifications

• A quiet, secure home office or workspace with a reliable high-speed internet connection (25 mbps download and 10 mbps upload).
• Proficiency in navigating basic technology, such as Outlook.
• A passion for delivering exceptional customer experiences and a strong results orientation.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with diverse stakeholders.
• A commitment to arriving on time for scheduled shifts and maintaining schedule flexibility.

What We Offer

In addition to a competitive salary of $15.50/hour for 40 hours/week, we provide a comprehensive benefits package, including:

• Medical, dental, and vision plans starting from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs and career development opportunities.
• Gallagher Thrive program - elevating your health through challenges, workshops, and digital fitness programs.
• Charitable matching gift program.

Our Commitment to Inclusion and Diversity

At Gallagher, we're dedicated to fostering an inclusive and diverse work environment that values the unique identities, experiences, and talents of our employees. We believe that inclusion is a conscious commitment and diversity is a vital strength. We're committed to providing equal employment opportunities and prohibiting any form of discrimination based on protected characteristics.

Take the Next Step

If you're a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity. As a Customer Service Representative in our remote call center, you'll have the chance to make a meaningful impact in the lives of our customers and contribute to our continued success.

Ready to take the next step? Apply now and let's discuss how you can become a vital part of our success story.