Customer Service Representative - Small Business Lending Brand Expert (Remote)

Join Enova's Dynamic Team as a Customer Service Representative - Small Business

Enova is a leading financial services company that specializes in providing innovative lending solutions to individuals and small businesses. With a strong commitment to customer satisfaction and a culture that values diversity, equity, and inclusion, Enova is an exciting place to build a career. We are currently seeking a highly skilled and motivated Customer Service Representative to join our team as a Small Business expert. This is a fully remote role, offering the flexibility to work from anywhere and be part of a thriving team that is passionate about delivering exceptional customer experiences.

About the Role

As a Customer Service Representative - Small Business, you will become an expert in one of our two unique small business lending brands through our comprehensive 4-week training program. Your primary responsibility will be to provide superior customer service, ensuring a positive experience for our customers. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and educating them on our products and services.

Key Responsibilities

• Respond to incoming customer calls, addressing their questions and providing service in a timely and professional manner.
• Manage and respond to all customer inquiries via phone, email, or other channels, fulfilling requests and offering comprehensive education on our products and services.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication, ensuring that customer interactions are positive and resolution-oriented.
• Keep customer accounts meticulously updated with accurate information, ensuring that customer data is current and reflects the most recent interactions.
• Develop a deep understanding of our small business lending products and services, staying up-to-date on features, benefits, and any changes to ensure that customers receive accurate and relevant information.

Requirements and Qualifications

To succeed in this role, you will need to possess a combination of skills and experience that demonstrate your ability to provide exceptional customer service and work effectively in a fast-paced, dynamic environment.

Essential Qualifications

• Proficient in phone communication and verbal skills, with a keen ability to actively listen and respond to customer inquiries in a clear and concise manner.
• Customer-centric approach with adaptability to various personality types, ensuring that customers receive personalized support and service.
• Strong multitasking abilities, adept at setting priorities and managing time effectively to meet productivity and quality standards.
• Familiarity with CRM systems and their practices, with the ability to learn and navigate our specific CRM platform.

Preferred Qualifications

• Experience in a call center setting, preferably in a customer service or financial services environment.
• Previous experience working with small business customers or in a related field, with a understanding of their unique needs and challenges.

Skills and Competencies

To excel as a Customer Service Representative - Small Business, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues in a fair and timely manner.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
• Proficiency in using technology, including CRM systems, to manage customer interactions and access relevant information.
• Adaptability and flexibility, with the ability to adjust to changing priorities and customer needs.

Career Growth Opportunities and Learning Benefits

At Enova, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative - Small Business, you will have access to comprehensive training and ongoing support to ensure that you have the skills and knowledge needed to succeed. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you progress in your career.

Work Environment and Company Culture

As a fully remote role, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture values diversity, equity, and inclusion, and we strive to create a work environment that is inclusive, supportive, and engaging. We offer a range of employee resource groups, including B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova, to support our employees' diverse needs and backgrounds.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary starting at a competitive rate. Our benefits package includes:

• Health, dental, and vision insurance, including mental health benefits.
• 401(k) matching plus a Roth option (U.S.-based employees only).
• PTO and paid holidays off.
• Sabbatical program (for eligible roles).
• Summer hours (for eligible roles).
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.

Ready to Apply?

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply now. As a Customer Service Representative - Small Business, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. We are excited to review your application and discuss this opportunity further.

Don't miss this opportunity to join our dynamic team and take your career to the next level. Apply today!