Experienced Customer Service Representative - Specialty Mail Order Pharmacy - Work From Home Opportunity
Join the CVS Health Team and Bring Your Heart to Every Moment of Your Health
At CVS Health, we're on a mission to revolutionize the way healthcare is delivered. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver. That's why we're looking for talented individuals like you to join our team as a Customer Service Representative in our Specialty Mail Order Pharmacy.
About Us
CVS Health is a leading healthcare company that's dedicated to making healthcare more personal, convenient, and affordable. We're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support our purpose and guide our commitment to excellence. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
The Role
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a critical role in providing exceptional service to our patients. You'll be responsible for:
- Providing telephone support to patients receiving life-sustaining specialty drug therapy
- Coordinating and processing new patient medication orders and reorders, including verifying and revivifying benefits
- Translating and entering new or refill prescriptions into the pharmacy information system
- Communicating and collecting copay amounts
- Obtaining authorizations
- Working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
Schedule
Our Customer Service Representatives work a Monday-to-Friday schedule from 11 AM to 7:30 PM EST. This role is perfect for those who enjoy working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers.
Our Application Process
Our application process is simple and straightforward: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
Required Qualifications
To be successful in this role, you'll need:
- One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
Preferred Qualifications
While not required, we prefer candidates with:
- Six months of experience resolving a high volume of complex customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
Education
A verifiable high school diploma or equivalent is required.
Our Benefits
At CVS Health, we're committed to supporting our employees' well-being and career growth. Our benefits include:
- Competitive pay range: $22.00 - $36.00 per hour
- Comprehensive medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs, education assistance, and free development courses
- CVS store discount and discount programs with participating partners
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
Our Company Culture
We're proud to be an equal opportunity employer and value diversity and inclusion. We encourage individuals from all backgrounds to apply and join our team.
Ready to Join Our Team?
Apply now and take the first step towards a rewarding career with CVS Health. Apply for this job