Experienced Customer Service Representative – Luxury Fashion E-commerce Support – Work From Home Opportunity

About Us

At Shopbop, a fully integrated Amazon subsidiary, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading online shopping destination for fashion and style, we offer a curated selection of clothing from well-known and up-and-coming designers to women all over the world. With a commitment to fashion-forward, quick, and free international shipping, we strive to make every customer interaction a memorable one.

About the Role

We're seeking a driven, action-oriented Customer Service Representative to join our team in a work-from-home setting. As a key member of our customer care center, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and online chat. If you're passionate about delivering outstanding customer experiences and have a knack for luxury fashion, we'd love to hear from you!

Responsibilities

• Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. Guide customers through the ordering procedure online.
• Post-order inquiries regarding delivery, billing, and shipping should be addressed and resolved.
• Take advantage of a range of software tools to address client inquiries.
• Help consumers with both domestic and international concerns by working with outside shipping contractors.

Requirements

BASIC REQUIREMENTS

• A high school graduation or its equivalent; Two or more years of experience in the retail, service, or customer service industries.
• Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders. Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs.
• Excellent organizational, time-management, and prioritization abilities.
• Flexibility with a full-time schedule, including shift assignments on weekends and evenings; a keen eye for detail and a high level of accuracy; experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service; and a working knowledge of MS Office Suite and Internet Explorer.

Preferred Qualifications

Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian.

What We Offer

We're committed to providing a comprehensive compensation package that reflects the cost of labor across various US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a range of medical, financial, and other benefits, including:

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• A full range of medical, financial, and other benefits.

Work Environment and Culture

We're a dynamic, multitasking workplace that thrives on collaboration and innovation. As a work-from-home employee, you'll have the flexibility to work in a comfortable and productive environment that suits your needs. Our company culture values diversity, inclusivity, and customer-centricity, and we're committed to creating a workplace that's welcoming and supportive of all employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for luxury fashion, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.