Experienced Full Stack Customer Service Specialist – Remote Operations & Scheduling Coordination for Home Service Businesses

About Us

We are an innovative and rapidly growing team dedicated to revolutionizing the way home service businesses operate. At Workwarp, we specialize in providing remote fractional Customer Service Representatives (CSRs) to handle daily office tasks, allowing our clients to focus on what matters most – delivering exceptional services to their customers. Our mission is to empower businesses in the trades by offering top-notch support, enabling them to succeed and thrive in a competitive market.

Join Our Team

We're seeking a highly motivated and experienced Customer Service Specialist to join our dynamic team. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences, efficient scheduling coordination, and exceptional service delivery. If you're passionate about providing world-class customer service, have a growth mindset, and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

As an Experienced Full Stack Customer Service Specialist, you will be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments with precision and attention to detail.
• Coordinating and scheduling technicians for service calls, installations, and repairs, ensuring timely and efficient dispatching.
• Managing schedules for last-minute changes or emergencies, demonstrating adaptability and problem-solving skills.
• Serving as the primary point of contact for customer inquiries, appointments, and complaints, providing top-notch customer service and resolving issues promptly.
• Organizing documents, invoices, and client records, maintaining accurate and up-to-date information.
• Processing customer payments and following up on overdue accounts, ensuring timely payment and minimizing financial losses.
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software, staying up-to-date with industry-leading tools and technologies.
• Contributing to additional tasks to support the company's growth, demonstrating a willingness to learn and adapt to new challenges.

Minimum Qualifications

To succeed in this role, you will need:

• Experience in scheduling or dispatching, preferably in the home service industry (plumbing, HVAC, electrical services, etc.).
• Proficiency in Google Suite and Slack, with experience in cloud-based CRM systems (Jobber, HouseCall Pro, SingleOps, etc.) a plus.
• Excellent time management, multitasking, and problem-solving skills, with a strong attention to detail and communication skills.
• Familiarity with industry terminology, processes, and materials, although not required, is a significant advantage.
• A high school diploma or equivalent, with a minimum of 2 years of experience in a related field.

TECH REQUIREMENTS

To perform this role effectively, you will need:

• A desktop or laptop with webcam, speakers, and a second monitor, running on Windows or Mac operating systems.
• 8gb RAM or more, with supportable internet speeds and a router easily accessible from your workspace.
• Able to work with a variety of software applications, including ServiceTitan or similar dispatching software.

Position Details

This is a full-time, remote position, requiring a Monday-to-Friday schedule from 8am to 5pm EST. As a member of our team, you can expect:

• A competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• A dynamic and supportive work environment, with a focus on work-life balance.
• The chance to grow your career and contribute to the success of our company.

Why Join Us?

We're a company that values our employees' growth and well-being above all else. We offer a supportive work environment, opportunities for professional development, and a competitive compensation package. If you're passionate about delivering exceptional customer service, have a growth mindset, and thrive in a fast-paced environment, we'd love to hear from you!

Apply Now

Don't hesitate to submit your application today! We value a great attitude and a willingness to learn above all. If you don't meet every single requirement, we encourage you to apply and tell us about your unique strengths and qualifications.