Customer Support Specialist - Voice and Chat Operations - Remote Work Opportunity with a Dynamic Marketing and E-commerce Company

Join Our Team as a Customer Support Specialist - Voice and Chat Operations

Are you a passionate and customer-focused individual with excellent communication skills? Do you thrive in fast-paced environments and have a knack for problem-solving? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a talented Customer Support Specialist to join our dynamic team. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences through voice and chat interactions.

About Us

Creatunity LLC is a innovative marketing agency and e-commerce company dedicated to providing top-notch services to our clients. We value a culture of excellence, collaboration, and continuous learning. Our team is comprised of passionate individuals who share a common goal of delivering outstanding customer experiences. We are committed to fostering a work environment that is inclusive, supportive, and empowering.

Job Summary

We are looking for a highly skilled Customer Support Specialist to handle voice and chat interactions with our customers. As a Customer Support Specialist, you will be responsible for responding to customer inquiries, resolving technical issues, and providing exceptional customer service. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Customer Interactions: Respond to customer inquiries and complaints via voice calls and/or chat in a timely, courteous, and professional manner.
• Troubleshooting: Troubleshoot technical issues and escalate complex problems to the appropriate department.
• Record Keeping: Maintain accurate records of all client interactions and transactions.
• Collaboration: Collaborate with the customer support team to ensure timely and efficient issue resolution.
• Continuous Improvement: Identify opportunities to improve the customer experience and communicate these to the team.
• Performance Metrics: Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements

Essential Qualifications:

• Language Skills: Native Speaker level proficiency in Filipino and English.
• Education: Bachelor's degree in a related field (e.g., business, marketing, communication).
• Experience: 2+ years of experience in a customer support role.
• Communication Skills: Excellent communication skills, both written and verbal.
• Problem-Solving Skills: Strong problem-solving skills and attention to detail.
• Technical Skills: Experience using customer support software (e.g., Gorgias, etc.).

Preferred Qualifications:

• Experience in a fast-paced environment: Previous experience working in a fast-paced environment with multiple priorities and deadlines.
• Familiarity with marketing and e-commerce: Familiarity with marketing and e-commerce principles and practices.
• Certifications: Relevant certifications, such as customer service or technical support certifications.

What We Offer

Compensation and Benefits:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Independent Contractor Agreement: Opportunity to work as an independent contractor with a flexible work arrangement.
• Performance Bonuses: Quarterly and monthly performance bonuses to recognize your achievements.
• Health Insurance Reimbursement: Health insurance reimbursement to support your well-being.
• WFH Upgrade Allowance: Work-from-home upgrade allowance to support your remote work setup.
• Paid Time-Off: 15 days of paid time-off to recharge and relax.
• Company-Wide Holidays: 6 company-wide holidays to celebrate with your colleagues.
• Country Holidays: 6 country holidays to observe and participate in.

Work Environment and Culture:

• Remote Work: 100% remote work opportunity with a flexible schedule.
• Work Hours: 9 AM - 5 PM CST, Monday to Friday.
• Collaborative Culture: Collaborative and supportive team culture that values continuous learning and growth.
• Professional Development: Opportunities for professional development and growth within the company.

Why Join Us?

At Creatunity LLC, we value our employees and strive to create a work environment that is inclusive, supportive, and empowering. As a Customer Support Specialist, you will have the opportunity to:

• Make a Difference: Make a positive impact on our customers' experiences and contribute to our company's success.
• Grow and Develop: Grow and develop your skills and expertise in a dynamic and supportive environment.
• Work with a Great Team: Work with a talented and passionate team that shares your values and goals.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to:

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. We look forward to hearing from you!