Customer Service Representative - Remote - Full Time, Work From Home, Providing Exceptional Support to Child Support Client Stakeholders with a Leading Technology Producer

Join the SMI Family: Delivering State-of-the-Art Solutions with a Personal Touch

Systems & Methods, Inc. (SMI) is a renowned technology producer in the human services field, celebrating 51 years of family-owned and operated excellence. We're dedicated to developing cutting-edge solutions for complex human service operations, and our success relies on the expertise and dedication of our team members. As a Customer Service Representative, you'll play a vital role in providing top-notch support to child support client stakeholders, working in a dynamic and supportive environment that prioritizes work-life balance and career growth.

About Our Company Culture

At SMI, we consider our employees and clients part of an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. With over 650 employees throughout the United States, we're a multi-state operation and administrative private company that values innovation and excellence.

Position Overview

We're seeking a highly skilled and compassionate Customer Service Representative to join our team on a full-time, remote basis. As a Customer Service Representative, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and extraordinary calls, and performing other duties as assigned. If you possess excellent communication skills, a patient and courteous demeanor, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

• Receive calls from child support client stakeholders, adhering to Standard Operating Procedures and contractual obligations
• Categorize all calls received into designated categories
• Record any abusive and/or extraordinary calls
• Provide accurate, valid, and complete information to clients
• Resolve customer complaints, offering suitable solutions and alternatives
• Document customer interactions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customers where applicable
• Maintain a general understanding of policies and procedures

Essential Qualifications:

• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
• Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
• Basic knowledge of Microsoft Office

Preferred Qualifications:

• Previous experience working in a call center or customer service environment
• Familiarity with customer relationship management (CRM) software
• Excellent problem-solving and analytical skills

Skills and Competencies:

• Strong oral and written communication skills
• Excellent interpersonal skills, with the ability to use tact, patience, and courtesy
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information

Work Environment and Benefits:

As a remote employee, you'll need a private workspace with a high-speed internet connection. We offer a range of benefits, including:

• Competitive salary: $14.30/hr
• Paid training to ensure your success
• Bi-annual bonuses for qualifying employees
• Health club reimbursements
• Career growth opportunities and professional development
• Exciting, fun, and supportive work environment
• Coworkers who feel like family - we celebrate you!

Requirements for Consideration:

• Must reside in one of the following states: AL, FL, GA, MO, NC, OH, KC, TN, TX, WV
• Must have availability from 7:30am - 6:00pm, Monday through Friday
• Contingent on passing a background check and drug test

Career Growth Opportunities and Learning Benefits:

At SMI, we're committed to the growth and development of our employees. We offer:

• Regular training and coaching to enhance your skills and knowledge
• Opportunities for advancement and career progression
• A supportive and collaborative work environment that encourages learning and innovation

Why Join SMI?

By joining our team, you'll become part of a dynamic and supportive organization that values its employees and clients. We offer a unique blend of career growth opportunities, competitive compensation, and a fun and supportive work environment. If you're passionate about delivering exceptional customer service and want to make a meaningful impact, we encourage you to apply for this exciting opportunity.

How to Apply:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.