Floater Remote Senior Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Floater Travel Consultant, you’ll join our highly skilled remote team in a very unique role, providing outstanding service to our multiple dedicated accounts. You may cover the same account all week or may have a different one every day, depending on coverage needs. You will need to be able to multi-task and pivot on a dime and be open to learning new things. This is a very challenging role which requires the flexibility of servicing a variety of accounts with the desire to learn and manage new challenges.

You will be provided with detailed training for this great opportunity.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers.
• Use of one of our Global Distribution System - Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Receive ongoing support whenever needed!

What We’re Looking For

• 5+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Attention to detail.
• Act with integrity and look after personal traveler information.
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback
• Ability to handle Multiple accounts
• Ability to be flexible and adaptive to change in schedule and or account servicing
• Agents with desire to learn and capability to adapt to the needs of each accounts unique requirements.

A floater’s shift can vary Monday – Friday between 8:00am - 8:00pm ET to provide coverage to the accounts.All efforts are made to have you work in your local time zone.

Schedules are posted for the year in advance on a calendar that you will have access to displaying the account you are covering and the time.

Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefitsare tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Originally posted on Himalayas