Retail Onboarding Analyst

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Retail Onboarding Analyst

We are seeking a motivated and detail-oriented Retail Onboarding Analyst to join our growing team. In this role, you will support the onboarding of retail partners, ensuring they have a positive and efficient experience as they begin working with SPINS. You will gain exposure to SPINS data, products, and services, assist with onboarding activities, and collaborate with internal teams to help streamline processes. This role is a great opportunity to build expertise in retail data solutions while contributing to meaningful projects that impact retailers across SPINS.

Job Duties & Responsibilities

• Support Retail Onboarding: Assist in coordinating the onboarding process for retail partners by tracking progress, gathering information, and ensuring tasks are completed on time.
• Learn SPINS Data & Products: Develop foundational knowledge of SPINS data, products, and services to provide accurate information and support during onboarding.
• Training & Documentation: Help maintain onboarding guides, FAQs, and training resources for internal and external use. Assist in updating materials as processes evolve.
• Cross-Functional Collaboration: Work closely with senior team members and cross-functional partners (Sales, Marketing, Operations) to support onboarding activities.
• Customer Support: Provide timely, professional communication with retail partners regarding onboarding steps, timelines, and requirements. Escalate complex questions to senior team members when needed.
• Process Improvement: Assist in identifying opportunities to streamline onboarding processes and improve the partner experience.
• Data & Performance Tracking: Support the collection and tracking of onboarding metrics and reporting metrics to internal stakeholders.

Education and Experience

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 2–3 years of experience in a client-facing, operations, or project coordination role (internships and entry-level work experience welcome).
• Excellent organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Comfortable working in a collaborative, cross-functional environment.
• Eagerness to learn retail data and analytics solutions.
• Proficiency in Microsoft Office Suite; familiarity with Salesforce project management tools a plus.

Salary Range: $65,000/yr - $75,000/yr

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What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct– We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined– We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate– We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative– We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.

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