Release Manager @ St. Louis , MO (W2, USC&GC) - CBase Inc

Position : Release Manager

Location : St. Louis , MO (Remote)

Duration : 12 Months with EXT

Job Summary

The Release Manager 1 is responsible for participating in telecommunications discovery, and implementation initiatives within defined timeframes, including VoIP discovery efforts, branch deployments, special voice services projects, and consolidations. This position gathers and defines business requirements and conducts solution design reviews. The Release Manager 1 also collaborates with Business Continuity and participates in the facilitation of IT Voice Services discovery efforts. This position is responsible for analyzing and evaluating the telecommunications systems, networks, and data. This position will provide business analysis and recommendations, technical support for associated voice services applications, design, implementation, and consulting support for projects related to voice technology. The Release Manager 1 could also interface with Operations personnel, external vendors and local telecom carriers.

• Organizes assigned activities across telecommunications applications, teams, and projects; accountable for dependency management within the scope of assigned telecommunications release components.
• Collaborates with team members to ensure execution of release adheres to the plan and timeline.
• Maintains release documentation and archives; stays abreast of future IT telecommunications maintenance activities.
• Partners with team members to understand the release plan and assigned components.
• Practices adherence to the organization's release and change management processes, policies, and procedures.
• Completes assigned projects within budgetary and scheduling guidelines with minimal management involvement.
• Performs miscellaneous job-related duties as assigned.
• Collaborates with vendors and/or customers throughout the execution of tasks and activities.
• Collaborates with essential department team members to understand voice services operations and technologies.
• Tracks progress and reports to internal teams and external sponsors when needed.
• Shares and applies findings to related components.
• Conducts and participates in discovery efforts to uncover location voice services designs.
• Performs analytical, technical, and administrative support in the planning, designing, testing, and implementation of telecommunication projects.
• Monitors voice solution performance and troubleshoots any issues.
• Escalates maintenance issues, including repair and moves, adds, changes.
• Supports technical voice projects.
• Analyzes telecom usage and expenses to identify cost savings opportunities.
• Makes telecommunications-related recommendations to improve business functions and services.
• Resource Management
• Sources and coordinates assigned resources throughout various components of the release.
• Works with the internal team to recommend additional resource needs.
• Implements process improvement measures.
• Builds and analyzes supporting material applicable to assigned initiatives.
• Provides telephony solution documentation to end users and assists with training.
• Maintains support documentation.
• Keeps up-to-date with the latest advancements in telecommunications technology and industry trends.

Required

• 3+ years Telecommunication systems/Contact Center/IVR experience
• Experience with technology services or system installation with vendor training; computer/telephony integration (VoIP), disaster recovery development, telephony and related products

Regards,

Sameer

Cbase INC

Contact : Ext 129

E-mail

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