Bilingual Customer Service Representative call center, Must be Sworn Law Enforcement

Position Summary: Dacra Tech is seeking a dedicated Customer Service Representative (CSR) who brings enthusiastic energy to every call from citizens inquiring about speed camera enforcement tickets. This position requires bilingual capabilities (English/Spanish) and sworn or former sworn police officer experience to effectively interpret and explain traffic enforcement procedures. The CSR will play an important role in building trust and delivering a respectful, helpful experience. When not supporting citizen calls, the CSR would review Automated Speed Enforcement events to ensure accuracy. This is a fully remote position, offering the opportunity to make a meaningful impact from wherever you are, all while being part of a supportive and mission driven team. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various inquiries with professionalism. Position: Customer Service Representative – Automated Speed Enforcement call center Company: Dacra Tech Location: Fully Remote (Initial 2-day training at Dacra’s Itasca, IL office) Employment Type: Full-Time Salary range: $54,000-$62,000 ⸻ About DACRA Tech DACRA Tech partners with municipalities and law enforcement agencies to provide innovative compliance and enforcement solutions. Our mission is to increase community safety through technology that is accurate, transparent, and citizen focused. www.dacratech.com We are seeking a Customer Service Representative with prior law enforcement experience (former sworn police officer required) to support our Automated Speed Enforcement (ASE) program. This position requires bilingual communication skills in English and Spanish to ensure citizens receive clear and respectful assistance regarding speed camera enforcement tickets. ⸻

Key Responsibilities

• Provide bilingual (English/Spanish) customer service calls to support citizens with questions about speed camera enforcement tickets.
• Review, validate, and approve automated speed enforcement events for compliance and accuracy.
• Apply knowledge of law enforcement procedures to ensure fair and consistent event reviews.
• Accurately document case details and escalate issues as necessary.
• Educate citizens on ASE processes while maintaining professionalism and empathy.
• Utilize Dacra Tech software platforms to manage cases and approvals.
• Contribute to team efforts that improve service quality and community trust.

Qualifications

• Former sworn police officer experience.
• Bilingual in English and Spanish (oral and written) required.
• Strong communication, conflict resolution, and customer service skills.
• Ability to work independently in a remote setting after training.
• Tech-savvy; comfortable using software including Microsoft Office applications.
• Prior call center or public-facing customer service experience is a plus.

⸻ Benefits - The Company always strives to offer a competitive benefits package, so our benefits plans may change from time to time. Below is a list of the main benefits programs currently offered to regular, full-time employees: · Comprehensive medical, dental benefits and optional Vision Insurance · Company-paid LTD, STD, and Life/AD&D Insurance · 401K Plan w/ Company match · In addition to Company holidays, you will accrue paid vacation at the rate of 3 weeks per year · Remote working at least three days per week, currently four days per week · Profit sharing · You will participate in the company bonus program, based on individual and company performance prorated based on start date. Work Environment & Training

• Full-time remote role after initial in person training.
• 2-day in-person training at Dacra Tech headquarters in Itasca, IL.
• Ongoing virtual training and support provided.

Job Type: Full-time Pay: $54,000.00 - $62,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

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