Text Chat (Offsite)

RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain. About The Role We are looking for detail-oriented and empathetic individuals to join our Customer Support team as Text Chat Specialists. In this role, you will provide outstanding, real-time support to our customers through text-based communication in English. As a key member of our offsite team, you will be the voice of our brand, ensuring that every customer interaction is handled professionally and with care. This is a full-time, hourly position that requires exceptional communication skills and a passion for delivering excellent customer experiences.

What You'll Do

• Provide real-time, text-based support to customers, addressing inquiries, issues, and concerns promptly and professionally.
• Engage with customers in English via chat to resolve product or service-related questions while maintaining a friendly and courteous tone.
• Collaborate with other teams to ensure complex customer queries are answered effectively and efficiently.
• Use internal systems to accurately document customer interactions and resolutions.
• Meet or exceed performance benchmarks, such as response velocity, customer satisfaction scores, and issue resolution rates.
• Stay informed about product updates, policy changes, and process improvements to provide accurate information.
• Proactively identify opportunities to enhance the customer experience and contribute to improving team workflows.

Qualifications

• Fluency in English, with excellent written communication skills (grammar, spelling, and clarity).
• Previous experience in a customer support or related role, preferably in a text-based format.
• Strong typing skills with a focus on speed and accuracy.
• Ability to multitask and manage multiple customer chats simultaneously without sacrificing quality.
• Empathy and patience when handling diverse customer concerns.
• Proven problem-solving skills with the ability to remain calm under pressure.
• Availability to work full-time in a scheduled hourly capacity, including evenings, weekends, or holidays, as needed.
• Access to a quiet, distraction-free, and reliable remote work environment with a stable internet connection.

Applicants must be authorized to work in the United State Of America The pay range for this role is: 19.60 - 34.50 USD per hour(Remote (Livonia, Michigan, US)) Apply tot his job Apply To this Job