Work from Home Customer Service Representative

At TLCx, we’re not just connecting calls—we’re connecting people to opportunities that change lives. As a Sales Associate, you’ll help customers reach trusted mortgage brokers for refinancing or home purchases, and provide support on payments or account changes. Every conversation is a chance to create clarity, build trust, and make the process easier for someone. Oh yeah, and a chance to earn some lucrative commission! What You’ll Do

• Deliver exceptional customer experiences with every interaction
• Share and promote our products and services in a way that feels helpful, not pushy
• Confidently handle concerns or hesitations from customers
• Communicate clearly in English, both verbally and in writing
• Navigate multiple computer systems while staying engaged in conversation
• Maintain focus while working independently in a home-based environment
• Consistently meet or exceed personal sales goals
• Demonstrate reliable attendance and adhere to your assigned schedule to ensure customers are supported when they need us most

What Helps You Succeed

• Ability to communicate with empathy, patience, and professionalism
• Comfort using technology, including typing and multitasking between systems
• Focus and adaptability in a remote work setting
• Dependability and accountability for being present and on time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Perks & Benefits

• Automatic raises every 6 months
• Bonus opportunities
• 100% remote work—no commute, more balance
• Fast-track advancement opportunities
• Monthly recognition and awards programs
• Ongoing referral bonuses
• A supportive, fun team environment

Schedule: Tuesday-Thursday 11:30-8:00PM, Friday 10:30-7:00PM, Saturday 8:30-5:00PM. Schedules are in central time zone. This is a Bring Your Own Device (BYOD) position, which means you’ll be using your own equipment to perform the role. To ensure a smooth and secure experience for both you and our clients, the following system requirements must be met. You’ll also need to install our software on your device, and we’ll verify your setup—including internet speed and system performance—during the interview process. Required Equipment & Specifications:

• Computer manufactured within the last 5 years
• Windows 11 or newer operating system
• At least 25GB of available disk space
• 2.4GHz or faster Quad-Core Processor
• 8GB RAM or more
• Dual monitors (minimum 19" each)
• Reliable internet connection: Minimum 10 Mbps download / 5 Mbps upload
• Wired Ethernet connection (Wi-Fi not permitted)
• USB-connected headset with microphone
• Webcam
• Smartphone (for location verification app)
• Quiet, dedicated workspace free from distractions

Equal Opportunity Statement We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Job Type: Full-time Pay: From $12.50 per hour Expected hours: 40 per week Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Work from home

Application Question(s):

• Are you able to provide the required equipment listed in the job description?
• Are you willing to undergo a background and credit check?
• Are you able to work the schedule listed in the job description?

Education:

• High school or equivalent (Required)

Language:

• Oklahoma (Required)
• English (Required)

Location:

• Oklahoma City, OK (Required)

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