Hybrid Program Manager, B2B Sales Tools (Dallas, TX, US)

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Program Manager, B2B Sales is part of the Global Sales team within the Commercial Division. This role will lead cross-functional initiatives across product, engineering, UX, and business teams. You'll drive execution of high-impact programs that boost sales productivity and customer engagement, ensuring alignment and scalable solutions for a global sales organization. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Own the planning, facilitation, and outcomes of key cross-functional meetings, including Weekly Sales IT Leadership, Sales Product Syncs, and Monthly Sales Tools Leadership updates
• Challenge and support product and engineering teams on roadmap feasibility, cross functional dependencies, execution risks, and delivery timelines across the B2B sales tools stack
• Maintain a deep understanding of interdependencies across platforms such as SalesLink, Dynamics, PRISM, and others to proactively mitigate risks and unblock delivery
• Orchestrate cross-team collaboration for major initiatives including contract lifecycle management (CLM) modernization, SalesLink portal enhancements, and AAdvantage Business tool expansion
• Serve as the central coordinator for roadmap planning and execution within Aha! and Azure DevOps (ADO), ensuring alignment, traceability, and delivery across teams
• Support the strategic allocation and prioritization of scrum teams across the B2B tools portfolio to maximize value delivery
• Build strong partnerships with product managers, product owners, analysts, engineering teams, and senior leaders to ensure transparency, alignment, and shared ownership of outcomes
• Define and track KPIs to articulate the value of the B2B sales tools program against the spend and budget, and communicate progress to executive stakeholders
• Deliver regular updates to Global Sales leadership on the progress, milestones, and business impact of sales tools product development

All you'll need for success Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 5+ years of experience in program management, product management, or a related field.
• Proven track record of delivering complex programs and projects on time, on budget, and with high quality.
• Experience working in a fast-paced, agile environment, with a strong ability to adapt to changing priorities and requirements.

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Business Administration, Computer Science, or related field.
• 8+ years of experience in program management, product management, or a related field.
• Experience working in the airline or travel industry, with a strong understanding of B2B sales and customer engagement.
• Certification in program management, such as PMP, Agile, or Scrum Master.

Skills, Licenses & Certifications

• Program management certifications, such as PMP, Agile, or Scrum Master.
• Experience with project management tools, such as Jira, Asana, or similar.
• Strong analytical and problem-solving skills, with experience working with data analytics tools, such as Excel, Tableau, or similar.
• Excellent communication, collaboration, and stakeholder management skills, with experience working with diverse teams and stakeholders.
• Strong business acumen, with experience developing strategic plans and driving measurable business outcomes.

What you'll get Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. Apply tot his job Apply To this Job