Client Solutions Librarian (Fully Remote)

Research Solutions, Inc. (NASDAQ: RSSS) provides cloud-based technologies to streamline the process of accessing, managing, and creating intellectual property. Since its founding, the company has been a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on our family of products, powered by AI and NLP technologies, to support the innovation process from end to end with the most comprehensive information and knowledge tools on the market. For more information and details, please visit researchsolutions.com. Job Summary: We’re looking for a service-oriented, analytically minded Client Solutions Librarian to join our fully remote Library Services team. In this role, you’ll create customized usage reports for institutional clients, lead virtual onboarding and training, and support strategic library partnerships. You’ll collaborate with teams across the company to help clients understand and maximize the value of our platform. This is a great opportunity for someone with a library or academic support background who enjoys working with data, delivering training, and solving problems in a dynamic, client-facing environment. Open to candidates residing in the following states: CA, CT, FL, GA, ID, IL, IN, KY, MA, MD, MI, MN, NY, PA, RI, TX, UT, VA, WI What You’ll Do Customer Reporting and Strategic Insights

• Create and deliver customized usage and engagement reports for key institutional clients, providing actionable insights to support strategic decision-making.
• Analyze platform usage trends to support contract renewals, increase adoption, and align with client goals.
• Partner with Sales, Product, and Customer Success teams to ensure reports meet the unique needs and priorities of each client.

Client Onboarding, Training, and Support

• Lead virtual onboarding sessions for new institutional clients, guiding them through system setup, configuration, and platform functionality.
• Design and deliver engaging training experiences, including live webinars, asynchronous tutorials, and instructional guides for librarians, faculty, and administrators.
• Provide responsive and ongoing support throughout the onboarding process and beyond, ensuring adoption, engagement, and satisfaction.
• Continuously gather feedback and improve training materials and onboarding workflows.

Knowledge and Content Management

• Maintain accurate and accessible knowledge resources, including help center content, training documentation, and user-facing FAQs.
• Collaborate on the creation of educational materials and discovery tools aligned with academic workflows and research needs.
• Stay current on trends in digital libraries, scholarly communication, and education technology to inform content and service improvements.
• Coordinate with external vendors to resolve access issues, schedule training, and optimize service usage.
• Troubleshoot access issues and manage escalations with a focus on resolution and service continuity.

Qualifications:

• Master’s degree in Library and Information Science (MLIS) preferred.
• 2+ years of experience in a library, academic support, or SaaS customer-facing role.
• Strong understanding of library technologies, digital resources, and usage analytics (e.g., COUNTER, SUSHI, Excel, Tableau).
• Exceptional communication, instructional, and problem-solving skills in virtual settings.
• Prove ability to manage multiple priorities independently in a fully remote environment.

Company Tenets:

• Take Initiative – We believe in action. Our team members actively seek opportunities to create impact, solve problems, and move the needle – without waiting to be told.
• Think Critically – Sound judgement matters. We make decisions based on logic, evidence, and common sense – never autopilot. We ask questions, challenge assumptions, and stay curious.
• DET: Do the Experiment – Innovation starts with action. We’re open to bold ideas and quick to test them. By running small, smart experiments, we gather real-world data, learn fast, and iterate with purpose.
• Be Accountable – Trust is built on consistency. We take ownership of our responsibilities, communicate openly, and follow through – especially when it’s hard.
• Be an Owner, Not a Renter – We don’t just show up – we invest. Our team takes pride in what we build, treating every project like it’s our own and caring deeply about outcomes, not just tasks.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth. If you are a self-motivated individual with a desire to make a meaningful impact, we encourage you to apply to join our team as a Client Solutions Librarian. Apply tot his job Apply To this Job