CSR: Level I - Full/Part Time, Remote/Work from Home/On Site

CALL CENTER AGENTS & CSRs: WORK FROM HOME/REMOTE or ON SITE AT THE HIGHEST RATES IN THE INDUSTRY! Answerphone of America is an inbound contact center currently seeking experienced and professional Entry Level & Experienced CSRs and Experienced Shift Supervisors to join our rapidly growing contact center. We're looking for motivated, reliable, and personable individuals that take pride in the quality of their work, possess a professional demeanor & contagious enthusiasm, support & build up a strong team environment, and have a passion for helping people. Our Vision: “To know even one life has breathed easier because you have lived. This is to have succeeded.†-Ralph W. EmersonAt Answerphone of America, we are dedicated first-and-foremost to inspiring, enriching, and improving the lives of our employees:

• We inspire our employees by offering some of the best compensation in the industry along with recognizing and rewarding our top performers - We pride ourselves in paying our top employees in the 80th -99th percentile! (based on an avg. wage of $14.31 according to ziprecruiter.com)
• We improve the lives of our employees by offering a career and opportunity for advancement rather than just a job. We offer all CSR: Level I employees the ability to move up to Shift Supervisor status as quickly as they are able.
• We enrich the lives of our employees by offering them challenging yet rewarding work that makes a real difference in the lives of thousands of people everyday!
• We recognize the demanding nature of customer service related jobs and it is impossible to please every contact. We equip and train our CSRs to handle everything from routine calls to problematic customers. We offer support, personal time, manager intervention, and personal assistance to all of our team members. At Answerphone of America, our employees come first. That means our leadership team will go the extra mile to investigate, and if necessary, provide 1-on-1 training to correct service issues or defend our employees against unwarranted complaints by callers.
• We foster a team atmosphere, promote team based performance bonuses, and hold team members accountable. At Answerphone, we're looking for the creme de la creme - the top 20% of performers in the contact center industry because we want to be the best! If you're interested in joining a team of like minded individuals - Answerphone of America is eager to welcome you to our family.

Whether working from home or in our office, our dedication to our employees and willingness to share the prosperity of the company is what sets Answerphone of America apart from other contact center employers. Office Locations: Hiring both On Site and Remote/Work From Home positions. Our corporate contact center is located in downtown Statesville, NC. Shifts: We are presently hiring for all shifts - 1st, 2nd, and 3rd. Our greatest need at the present time is 2nd shift and weekends. We offer part time (15-30 hours per week) and full-time positions (35-40 hours per week). What We Offer: Answerphone of America believes in paying some of the best wages in the industry for top performing CSRs. Coupled with the opportunity for rapid advancement, loyalty bonuses, profit sharing and performance bonuses/rewards - we are eager to give our employees the recognition they deserve. Our employee compensation package begins with an hourly base rate. This hourly rate increases significantly based on core performance factors: the basics (punctuality, seniority, and attendance), individual call center performance (talk + set time), professionalism/helpfulness, and team performance bonuses. At Answerphone of America, we're not just offering a job, we're offering a career with opportunity for advancement and various benefits*. Why Work With Answerphone of America: We take pride in the services we provide. The quality of those services begins with individual agents and expands to how the team performs as a whole. With Answerphone of America, we work diligently with our agents to make the work enjoyable, challenging, fulfilling, and rewarding. Helping people is what we do!

Compensation

Plan: Answerphone of America actively recruits and hires only the top 20% of contact center industry performers - then compensates our agents like the rock stars that they are! Our compensation plan rewards those that are the most productive and efficient with the most pay. Answerphone of America Pays Top Agents 40.2% HIGHER Than the Industry Average!** • CSR Level I - Top Agents: $18+/hour

• CSR Level I - Average Agents: $14+/hour
• Shift Supervisor: Top Supervisors: $24+/hour
• Shift Supervisor: Average Supervisor: $20+/hour

Job Benefits:

• Work from Home
• Flexible Schedule
• Opportunities for Advancement
• Annual Base Pay Rate Increases*

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