Ecommerce Marketplace Specialist (MUST HAVE DFC & AMAZON Experience)

Job description Are you detail-oriented, organized, passionate about learning e-commerce and love figuring out ways to better optimize search engine rankings? We are looking for a fast-learning, eager and self-motivated Ecommerce Marketplace Specialist/Coordinator to join our team and support our brands’ presence across various online marketplaces. In this role, you will play a key part in managing our product listings across all brands, ensuring a seamless customer experience, and driving sales growth on e-commerce platforms. PLEASE ONLY APPLY IF YOU ARE ABLE TO COMMUTE TO RANCHO CUCAMONGA, CA WITH A SCHEDULE OF 8:30AM TO 5:30PM, MON-FRI (5 DAYS PER WEEK). WE ARE UNABLE TO ACCOMMODATE HYBRID OR REMOTE WORK OPTIONS. Essential Job Functions:

• Manage online marketplace accounts through oversight of product listings, inventory management, and order fulfillment for multiple brands across multiple online marketplaces.
• In collaboration with the marketing team, monitor product listings to ensure listings are up to date with compelling copy, high-quality images, and optimized content for visibility, conversion rates, and search engine rankings.
• Ensure accurate and timely uploading of new product listings across online marketplaces. Conduct regular audits of marketplace accounts to ensure compliance with platform guidelines and optimal performance.
• Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) including sales, traffic, conversion rates, and customer reviews. Identify opportunities for improvement and implement strategies to optimize marketplace performance.
• Inventory Management and FBA Coordination: Monitor inventory levels and coordinate replenishment to ensure optimal stock availability and prevent stockouts. Work closely with internal teams and utilize Fulfillment by Amazon (FBA) services to manage inventory efficiently and ensure timely order fulfillment.
• Work closely with the Customer Service team to ensure timely resolution of customer inquiries, reviews, and feedback on marketplace platforms. Provide insights and support to address customer issues and maintain high levels of satisfaction.
• Collaborate with Warehouse team to coordinate replacement part requests from online marketplace platforms to ensure prompt fulfillment and meet customer expectations for replacement part orders.
• Partner with the marketing team to develop promotional campaigns, product launches, and strategies to drive traffic and sales on marketplace channels. Assist the marketing team with content creation, email/ad campaign execution, and other tasks as needed.
• Manage social media channels to post consistently and interact with followers. Develop a content calendar/schedule for social media posts to maintain a consistent online presence.
• Stay ahead of industry trends, platform updates, and competitor activities in the e-commerce landscape. Leverage insights gained to adapt marketplace strategies and maintain a competitive edge.

Position Requirements:

• Bachelor’s Degree in Business Analytics, Marketing, or a related field.
• Must have at least 2 years of experience in e-commerce, marketplace management with Amazon Vendor or SellerCentral & Home Depot DFC platforms.
• Must have strong analytical skills including proficiency in analyzing data and performance metrics to drive informed decisions and optimizations.
• Must be able to manage multiple tasks with precision and attention to detail in a fast-paced environment.
• Excellent written and verbal communication skills. Capable of collaborating with cross-functional teams.
• Proactive approach to identifying issues and implementing solutions to improve marketplace performance and customer satisfaction.
• Must be tech savvy with the ability to navigate easily and work within e-commerce platforms, listing tools, and inventory management systems.
• Must have proficiency with MS Excel for data analysis.
• Experience working with Shopify or similar e-commerce platforms, demonstrating proficiency in managing online storefronts, product listings, and order processing is a plus
• Prior experience with SellerCloud, Amazon Ads, online marketplaces such as Amazon Seller & Vendor Central, Walmart, eBay, Home Depot, Lowes, Wayfair, or similar platforms is a plus.

Payrate: Starts at 27.50/hr Benefits:

• 7 Paid Holidays per year
• Paid Vacation
• Paid Sick Leave
• Eligibility for Annual Bonus
• Medical/Dental/Vision (Company Paid for Employee coverage)
• Company Paid Basic Life Insurance
• 401k retirement plan

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