UX Researcher - Emerging Talent Intern July 2025 - December 2025

We are the Experience Team (EX)! We are made up of ProductDesigners UX Researchers Technical Writers Design Operations Design Technologists and Visual Designers. We are successful because of the collective minds of diverse individuals within the Experience Team contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. Learn more about our team here an Emerging Talent Intern you can expect to be given the space and the opportunity to build upon your skills and knowledge while contributing to critical work as part of a core team. What you get to do:

• Participate in planning and facilitation analysis and reporting on various research initiatives.
• Communicate your findings through artifacts such as presentations personas journeys task analyses etc. as needed for your core team.
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings.
• Support design formative or summative validation through iterative usability testing

Program Details:

• 6month program:
• Start Date: July 7 2025
• End Date: December 12 2025
• Full time40 hrs/week
• Benefits health benefits 401k etc.
• Hourly competitive pay based on experience
• Location: Open to all locations in the United States (Remote and onsite)
• Relocation stipend offered if applicable

Qualifications :

• Actively enrolled university students or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page if available*

Seeking career changers and/or emerging talent:We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience and who is eager to learn!

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. Selftaught certification/bootcamp and community college graduates from liberal arts and writing backgrounds are highly encouraged to apply
• Selftaught certification/bootcamp and community college graduates from psychology UX or research related courses are highly encouraged to apply
• Ability to commit fulltime during program dates
• Position is not eligible for employmentbased sponsorship
• Pursuing to further your skills and learnings in HumanComputer InteractionHuman FactorsCognitive Psychology or other related fields
• Some working or project experience applying research and/or design thinking
• Knowledge ofplanningdeveloping and conducting UserResearch and Testing
• Comfortable in a customer facing role.
• Knowledge of user interface design usability evaluation techniques perception cognitionandexperimental design
• A gogetter ambitious problem solver with a growth mindset

For positions in California (outside of the Bay Area) we offer a base pay of $38 $43/hr plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For individuals who will be working in the Bay Area there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information. Additional Information : Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Remote Work : Yes Employment Type : Intern Apply tot his job Apply To this Job