Learning and Development, Instructional Designer (Hybrid) 2 Locations

About Insulet Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Position Overview The Learning and Development Instructional Designer plays a strategic role in shaping the training and development framework for the Product Support and Customer Care teams. This position partners closely with departmental leadership and cross-functional stakeholders to design, develop, and deliver impactful learning experiences. The role ensures training programs are aligned with business goals, product evolution, and performance standards, while fostering continuous learning and operational excellence.

Key Responsibilities

• Assess and enhance existing training programs to improve learner engagement, knowledge retention, and performance outcomes
• Lead the onboarding and training of new Product Support Agents, ensuring a consistent and high-quality learning experience
• Collaborate with subject matter experts and leadership to design scalable, role-specific learning solutions
• Develop and facilitate training for new product launches and updates, ensuring timely and effective knowledge transfer
• Oversee the certification process for Product Support Agents, maintaining high standards of competency and compliance
• Continuously evaluate training effectiveness through feedback, performance metrics, and learning analytics; recommend and implement improvements
• Maintain up-to-date training content in alignment with product changes and organizational priorities
• Contribute to training needs assessments and gap analyses for new initiatives and process enhancements
• Support quality assurance efforts by participating in calibration sessions and reviewing training materials for accuracy and clarity
• Drive continuous development initiatives for existing team members to support career growth and skill advancement
• Provide regular reporting on training impact and outcomes to key stakeholders
• Perform additional duties as assigned to support departmental and organizational goals

Qualifications

Education & Experience

• Bachelor’s degree in Instructional Design, Education, or related field or a High-school diploma with 3 additional years of experience
• 5+ years of experience in instructional design, curriculum development, or corporate training
• Proficiency in course authoring tools such as Articulate 360 and Microsoft PowerPoint
• Proficiency in managing and working with Learning Management Systems (LMS)
• Familiarity with diabetes as a disease state is a plus
• Strong communication, collaboration, and interpersonal skills
• Proven ability to manage multiple projects and meet deadlines in a dynamic environment
• Experience mentoring, coaching, or facilitating training in both virtual and in-person settings

Preferred Skills & Competencies

• Experience in call center training environments
• Background in medical device or clinical training
• Familiarity with Learning Management Systems (LMS)
• Proficiency in Microsoft Office Suite
• Strong analytical thinking, adaptability, and customer-centric mindset
• Ability to align learning strategies with business objectives and customer needs
• Excellent organizational and documentation skills

Travel & Work Environment

• Occasional travel required for team events, training sessions, or product launches
• International travel up to 25% may be required at times
• Must be able to work in a standard office environment and perform light lifting as needed

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days). #LI-Hybrid Additional Information: The US base salary range for this full-time position is $85,050.00 - $127,575.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Apply tot his job Apply To this Job