Document Storage Systems is hiring: Technical Trainer / Technical Writer - SBG i

Technical Trainer / Technical Writer - SBGJoin to apply for the Technical Trainer / Technical Writer - SBG role at Document Storage SystemsTechnical Trainer / Technical Writer - SBG4 days ago Be among the first 25 applicantsJoin to apply for the Technical Trainer / Technical Writer - SBG role at Document Storage SystemsJob DetailsExperienced SBG REMOTE POSITION - Anywhere, VA Fully Remote Full Time 4 Year Degree Up to 25% Day Information TechnologyDescriptionSBG, a DSS, Inc. company, specializing in engineering, information technology, cyber-security, intelligence, and training, is looking for a hard-working results-oriented Technical Trainer / Technical Writer. The ideal candidates for this position have strong attention to detail, analytical and ethical, who can excel in a very fast-paced government contractor environment.

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OverviewThe Technical Trainer / Technical Writer delivers high-quality training programs focused on IT software, hardware, systems, and networks. This role requires a dynamic individual with strong communication skills and hands-on technical knowledge who can effectively educate and support end-users and technical staff. The ideal candidate has a background in adult learning, curriculum delivery, and instructional design, and can present content using a variety of training tools and media formats. This person also the ability to create job aids and assist in completing necessary documentation and working with technical staff on Knowledge Base articles and editing Government required documentation.The Technical Trainer / Technical Writer WillDevelop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks.Present technical concepts in an easy-to-understand manner for users at various skill levels.Adapt training delivery to suit the audience, environment, and available technologies.Utilize various training tools, platforms, and media (e.g., slide decks, e-learning software, video, interactive demos) to enhance learner engagement.Create and maintain course materials, handouts, manuals, and user guides.Assess training effectiveness and gather feedback to improve future sessions.Provide one-on-one or small group training and support as needed.Stay current with industry trends and technologies to keep training content up to date.Collaborate with IT and project teams to understand training needs for new systems or updates.Create job aids and assist with required technical documentationEnsure accuracy of Knowledge Base articles in ServiceNow to drive Incidents to Tier 0/1Work with teammates and Government on editing required security and Government documentation.Security And Privacy Duties And ResponsibilitiesIndividuals working for SBG Technology Solutions, Inc, a DSS, Inc. will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.QualificationsMinimum of 5 years of experience conducting IT-related training programs.Experience delivering training on IT hardware, software, systems, and network operations.Proficiency with training and presentation tools (e.g., PowerPoint, LMS platforms, video conferencing tools).Strong public speaking and interpersonal skills, with the ability to engage diverse audiences.Excellent verbal and written communication skills.Strong organizational and planning abilities.Comfortable working independently or as part of a team.PreferredExperience with instructional design and curriculum development.Familiarity with adult learning principles and technical certification programs.Background in Help Desk or IT support roles is a plus.EducationAssociate degree or completion of a 2-year technical program in a Computer Science or relevant field OR4 additional years of relevant experience in lieu of education.Physical DemandsStanding10% per daySitting60% per dayWalking5% per dayStooping0% per dayLiftingIf traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.)Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)Computer Work100% per dayTelephone Work60% per dayReading100% per dayOther, please specifyTravel unassisted less up to 10% per year, via aircraft or privately owned vehicle.SBG, Inc. is an Equal Opportunity EmployerIf you need an accommodation seeking employment with SBG, Inc., please e-mail [email protected] or call (703) 299-9093. Accommodations are made on a case-by-case basis.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Document Storage Systems by 2xGet notified about new Technical Trainer jobs in Alexandria, VA.Washington, DC $100,000.00-$135,000.00 1 week agoWashington, DC $85,000.00-$95,000.00 3 days agoTechnical Trainer -- Must have Security ClearanceWashington, DC $100,000.00-$145,000.00 4 hours agoWashington, DC $64,350.00-$72,000.00 1 week agoTechnical Writer - Temporary (Top Secret Clearance)Technical Security Systems Instructor II - 6129Fairfax, VA $55,248.64-$82,873.53 1 month agoSenior Learning Technical Writer (VA or TX)McLean, VA $98,000.00-$148,000.00 2 weeks agoTechnical Writer - TS required to apply; Washington DC; Junior to SMEWashington, DC $60,000.00-$120,000.00 1 month agoTechnical Writer/Editor (O-5 Billet) SupervisoryDocumentation Specialist / Technical WriterSenior Technical Writer (Top Secret Clearance Required)Washington, DC $119,884.50-$173,166.50 5 days agoWashington, DC $81,120.00-$117,173.33 5 days agoTechnology Learning & Development Technical WriterWashington, DC $90,000.00-$100,000.00 2 days agoAcquisition Program Analyst, variety of levels - USAF, PentagonChantilly, VA $81,120.00-$117,173.33 5 days agoRockville, MD $100,000.00-$120,000.00 4 days agoTechnical Writer/Editor (O-5 Billet) SupervisoryFairfax, VA $81,120.00-$117,173.33 5 days agoWe’re unlocking community knowledge in a new way. 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