Payments Specialist - (Customer Service Job)

Ovation Healthcare is seeking a dedicated Payments Specialist to join our customer service team remotely. This role focuses on managing payment processes, resolving payment-related inquiries, and ensuring a seamless payment experience for our clients. Key Responsibilities: - Process and verify incoming payments via various channels (credit card, ACH, checks, etc.). - Respond promptly to customer payment inquiries via phone, email, or chat. - Investigate and resolve payment discrepancies or disputes. - Collaborate with billing and accounting teams to ensure accurate records. - Maintain detailed documentation of payment transactions. - Assist in payment reconciliations and reporting. - Support continuous improvement of payment processes and customer service standards. - Ensure compliance with regulatory requirements and company policies. Requirements: - High school diploma or equivalent required; associate or bachelor’s degree preferred. - Previous experience in payment processing, billing, or customer service roles is highly desirable. - Strong communication and interpersonal skills. - Attention to detail and problem-solving abilities. - Familiarity with payment systems, financial software, or CRM tools is a plus. - Ability to work remotely with reliable internet and strong time management skills. - Customer-focused mindset with a professional attitude. Benefits: - Competitive salary. - Fully remote work with flexible scheduling. - Health insurance options. - Paid time off and holidays. - Opportunities for career growth and development. - Supportive team environment. Company Overview: Ovation Healthcare is a leading healthcare service provider committed to delivering exceptional care and operational excellence. We value innovation, integrity, and compassionate service. Our remote-friendly work culture allows employees to maintain a healthy work-life balance while contributing to meaningful outcomes. Apply Job!