Service Coordinator/Dispatcher
Service Coordinator/Dispatcher Missoula, MT Why Work at Univision Computers? Because we’re not just building IT solutions — we’re building a company people are proud to be part of. At Univision Computers, excellence isn’t just a goal — it’s our standard. You’ll join a team that believes in precision, integrity, and ownership. We take pride in doing things right the first time and support each other with the same energy we bring to serving our clients. No shortcuts. No excuses. Our motto defines our culture: Get Stuff Done Right. That means handling every task with care, following through, and holding ourselves to the highest level of accountability. We work hard, support one another, and aim for continuous improvement — because when we succeed, our clients succeed. If you’re proactive, motivated, and eager to grow in a sales career that makes a difference, Univision is where you’ll thrive. What is it like as an Service Coordinator/Dispatcher at Univision? The Service Coordinator/Dispatcher will serve as a vital communication hub, responsible for the efficient and effective routing of service calls and initial management of service tickets within the service department. This role is crucial for maintaining the smooth operation of IT services and ensuring that all internal and external stakeholders receive prompt and reliable technical support. They will also be expected to maintain a high level of professionalism and efficiency to uphold the company's standard of service. NOTE: We are currently looking for applicants who can work in an office environment in the Missoula, MT area. Duties/Responsibilities:
- Answer incoming service calls and emails with a professional demeanor, providing world-class customer service.
- Create, evaluate, and categorize service tickets based on urgency and complexity.
- Dispatch service tickets to appropriate personnel or teams.
- Monitor incoming ticket flow to ensure timely response and customer satisfaction.
- Coordinate with Service Team to optimize scheduling and resource allocation.
- May support with low level, quick support requests.
- Assist with all other related duties as needed.
Qualification/Requirements:
- Previous experience working with a ticketing PSA system is preferred.
- Previous experience with scheduling duties preferred.
- Experience with professional time management in a busy and dynamic environment is preferred.
- Excellent verbal and written communication abilities.
- Ability to work under pressure and adapt to changing priorities.
- Experience with help desk support software and management systems is preferred.
- A commitment to always providing outstanding customer service is required.
- Proficient with Microsoft products.
- Proficiency with or hunger to learn an array of technology in computing and networking.
Some of the excellent benefits you will receive:
- Competitive Base Salary (DOE)
- Medical, Dental, Vision Insurance (100% employee premiums are employer paid!)
- Retirement Plan with a Company Match after one year of employment
- Flexible Work Hours
- Starting PTO Accrual: 2 weeks per year
- Remote-work friendly environment
- Dog friendly office environment
Additional Information Univision Computers performs pre-employment screening for all candidates. Some client contracts may impose restrictions based on previous criminal history, including certain types of felonies or numerous misdemeanors. These requirements are assessed in relation to the specific assignment needs. We welcome all qualified candidates authorized to work in the United States. However, we are currently unable to sponsor scholastic or employment visas. Original job Service Coordinator/Dispatcher posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. Apply tot his job Apply To this Job