High Touch Account Manager (Remote, US)

Job Category: Sales & Business Development Pay Grade Range: $60,840.00 - $141,960.00 Disclaimer: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits. Unlock your Altus Experience! If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry. Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Description

Job Summary: We are looking for a results-driven Account Manager to join our High Touch Account Management team. In this role, you will serve as a strategic advisor, relationship manager, and advocate for your portfolio of clients. You'll own renewals, drive product adoption, identify growth opportunities, and partner with clients to deliver measurable value. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex challenges, and has a passion for delivering exceptional customer experiences. Key Responsibilities: Client Engagement & Relationship Building

• Serve as the primary point of contact for CRE clients, maintaining regular communication via site visits and virtual check-ins.
• Deeply understand each client's portfolio, goals, and tech environment.
• Conduct business reviews to discuss performance metrics and make strategic recommendations.

Adoption & Enablement

• Deliver tailored onboarding and training sessions to support product adoption.
• Monitor client usage data and proactively address adoption challenges.
• Provide ongoing product insights that align with evolving CRE and regulatory trends.

Retention, Growth & Strategic Expansion

• Ensure client retention and satisfaction through engagement and value delivery.
• Identify and pursue upsell opportunities aligned to client goals, including other Altus offerings.
• Meet or exceed renewal and expansion targets.

Support & Issue Resolution

• Manage client escalations and coordinate resolution efforts with Product, Support, and Advisory teams.
• Track all open issues through to resolution with transparent communication.

Client Insights & Reporting

• Use tools to document client engagement and monitor client health.
• Analyze usage, satisfaction, and feedback to inform strategies.
• Create dashboards and reports to share insights and support planning.

Cross-Functional Collaboration

• Partner with internal teams to deliver a unified and high-impact client experience.
• Develop client-facing content like case studies and testimonials.
• Continuously improve client success processes using CRE-specific insights.

Key Qualifications:

• 2+ years in sales, account management, or customer success
• BA in Sales, Psychology, Business, Real Estate, or similar
• Strong communication, presentation, and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to interpret data and generate actionable insights
• Background in commercial real estate, SaaS, or B2B software preferred but not required

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
• Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at [email protected] or +1 888 692 7487. We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you. Apply tot his job Apply To this Job