HR Customer Service Representative
About the position The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality. In this role you will provide customer service by answering HRAnswers calls, document all customer inquiries and resolutions received via phone calls, ask HR, Chat, mailboxes or alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed. You will provide support within a HR Line of Business, clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included. You will escalate unresolved issues as needed and perform any other duties as needed, providing assistance on navigating internal resources on self-service and HR technology tools.
Responsibilities
- Provides customer service by answering HRAnswers calls.
- Documents all customer inquiries and resolutions received via phone calls.
- Identifies, diagnoses, and initiates research necessary to resolve customer issues in a timely manner.
- Provides support within a HR Line of Business.
- Communicates problem symptoms clearly and consults with CS Tier 2 representatives as necessary.
- Escalates unresolved issues as needed.
- Performs any other duties as needed.
- Provides assistance on navigating internal resources on self-service and HR technology tools.
Requirements
- Strong Customer Service skills.
- 1 year of experience in HR preferred.
- Previous call center experience preferred.
- Virtual employees are required to have high speed internet with 25 MB download and 15 MB upload.
- Remote employees are required to live within a 60 mile radius of an HCA Hospital.
Benefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay.
- Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Retirement readiness, rollover assistance services and preferred banking partnerships.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
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