Customer Service Support Representative (Remote)

Join our team at Labcorp and be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a Customer Service Support Representative, you will play a vital role in delivering exemplary customer experiences through innovation and continuous improvement. This is a remote opportunity, offering a competitive salary and a range of benefits, including quarterly variable bonus potential, generous paid time off, and medical, vision, and dental insurance options.

In this role, you will be responsible for answering inbound calls from patients, doctor's offices, and private insurance carriers, resolving patient inquiries, and initiating payment plans for outstanding balances. You will work in a fast-paced environment, utilizing multiple resources to resolve issues and maintaining performance goals. If you are a motivated and customer-focused individual with excellent communication and organizational skills, we encourage you to apply.

Key Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers
• Initiate payment plans for patients with outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals and become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or equivalent
• Ability to work and learn in a fast-paced environment
• Excellent communication and organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Dedicated work-from-home space with a reliable internet connection (minimum 50 megabytes per second download speed)
• Ability to manage time and tasks independently while maintaining productivity

What We Offer:

• Competitive salary ($15.25-21.00 or State/Local minimum wage, if higher)
• Quarterly variable bonus potential
• Generous paid time off
• Medical, Vision, and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program

Labcorp is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We encourage all qualified candidates to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site.

Apply Now to join our team and start making a difference in the lives of our patients and customers.