Customer Operations Specialist

Ready to make a real impact? The Coca-Cola Company is seeking a Customer Operations Specialist to be the primary point of contact for our Foodservice customers, ensuring their equipment service needs are met with excellence. This dynamic role involves coordinating new installations, replacements, flavor changes, equipment removals, and other projects. If you have a passion for customer service and a strong background in beverage installations, this is the opportunity for you!

What You'll Do For Us

• Serve as a primary customer ambassador, diagnosing service issues and business needs, and implementing programs.
• Provide timely updates to stakeholders, troubleshoot operational issues, and communicate crucial information to key decision-makers.
• Coordinate logistical details for closures, relocations, and remodels, ensuring seamless execution.
• Monitor and track all activity in our systems (Thirsty, QuickBase, etc.).
• Schedule installations, exchanges, buy-backs, and removals using our information systems, ensuring customer expectations are met.
• Research and resolve customer issues using information systems, providing prompt service and solutions.
• Confirm service details with customers, including follow-ups and order confirmations, to ensure satisfaction.
• Manage the sourcing and delivery of assets and parts using our systems.
• Handle inquiries and feedback diligently, documenting in our database tools to improve service performance.
• Establish partnerships with customers, clients, and third-party service providers to achieve shared goals.
• Process and expedite orders while effectively communicating demand for products or services.

Qualifications & Requirements

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications.
• In-depth knowledge of Account Management, stewardship techniques, and continuity of supply.
• Excellent problem-solving acumen and leadership capabilities.
• Familiarity with distributor/distribution policies and supplier fulfillment capabilities.

What We Can Do For You

• Iconic & Innovative Brands: Work with over 250 products from world-renowned brands like Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: Serve a wide range of customers from retail outlets to theme parks and restaurants.
• Competitive Compensation: Base pay ranges from $64,700 - $77,600, with potential for variation based on experience and location.
• Comprehensive Benefits: A full range of medical, financial, and other benefits are available.
• Purpose-Driven Culture: Be part of a company committed to refreshing the world and making a difference.
• Growth Mindset: Thrive in a culture that encourages continuous learning and innovation.
• Career Development: Opportunities for professional growth and skill development.
• Inclusive Workplace: Join a diverse and equitable environment where everyone belongs.

We're excited to hear from you! If this role aligns with your career goals, apply today and join the Coca-Cola team.