Remote Patient Advocate - Aeetna

About CVS Wellbeing

At CVS Wellbeing, we're dedicated to improving the health and well-being of individuals. Our mission is driven by a commitment to deliver human-centered healthcare in a rapidly evolving world. We believe how we deliver our services is just as important as what we deliver.

Position Overview

As a Remote Patient Advocate, you will leverage your pharmacy expertise and exceptional customer service skills to provide support to Medicare recipients within a Government healthcare ACO plan. You'll work remotely, communicating directly with beneficiaries via telephone to explore options for medication cost assistance. You will collaborate with a multidisciplinary team to ensure comprehensive support for our members.

Key Responsibilities

• Conduct remote phone consultations with Medicare recipients to assess their medication needs and identify potential cost-saving resources.
• Gather information from staff and beneficiaries to provide resources, assist with applications, and address medication cost concerns.
• Contact pharmacies and suppliers as needed to gather information.
• Maintain and update a database of accessible cost-saving resources.
• Collaborate with pharmacists, nurses, social workers, and community health workers to meet the holistic needs of beneficiaries.
• Adapt to evolving workflows and priorities.

Qualifications

Required

• Licensed and registered pharmacist in good standing.
• Minimum of 3 years of experience as a pharmacist.
• Excellent verbal and written communication skills.
• Proficiency in basic computer skills, including the ability to learn new systems (e.g., Epic).
• Ability to work independently and manage workload efficiently.
• Ability to adapt to changing workflows and priorities.
• Reliable high-speed internet access and a confidential home workspace.

Preferred

• National Clinical Pharmacy Certification (PTCB or ECPT).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Epic or other EMR systems.

Education

High school diploma or equivalent required.

Your Future Starts Here! We are excited to hear from you. Apply now to join our team.