Remote Application Support Specialist

Join our team as a Remote Application Support Specialist and play a vital role in empowering children with autism spectrum disorders and their families! We are seeking a highly skilled and motivated individual to provide top-notch support to our Clinical and Administrative team members. As a Remote Application Support Specialist, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is dedicated to making a difference in the lives of others.

In this role, you will be responsible for providing user data entry, systems support, and basic troubleshooting to our team members. You will also be responsible for monitoring and responding to requests received through our IT ticketing system, email, chat, or phone calls. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide Tier I application support to end users, including user account adds, moves, and changes within business SaaS applications
• Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
• Track and document all support requests, from receipt to resolution, within the IT ticketing systems
• Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
• Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
• Stay current with business application use, changes, and updates
• Recommend expanded or improved use of business applications
• Create and maintain application use and support documentation

Requirements:

• 1+ years of experience supporting business SaaS applications
• Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
• Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support
• Strong communication and customer service skills, both oral and written

What We Offer:

• Competitive hourly rate: $17.00 - 18.00 / hour (based on qualifications)
• Full benefits package
• Training on all systems
• Frequent feedback and training
• Work from home with all necessary equipment provided
• Business casual work environment

About Our Company:

ABS Kids is dedicated to empowering children with autism spectrum disorders and their families to reach their full potential. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally!

Apply Now and join our team of dedicated professionals who are passionate about making a difference in the lives of others.